Dear Sir,
I was travelling from Delhi to AhmedabadI was from New Delhi to Ahmedabad by your Flight No-SG201 on 17may09, ticket no-N4SLBP.
I had checked in with two luggage, on reaching Ahmedabad I could get only one luggage, the other luggage was found missing (baggage no-00006516187).
The matter was taken up by me at airport with your customer care and a written complaint was launched (Baggage Irregulatory Report No-10222).
The matter is pending from last 7 months. Spicejet is not ready to make suitable compensation nor is able to find my lost luggage.
kindly help.
i am enclosing mails for follow up done with them.
From: sachin tandon
Subject: Fw: RE: cr/35513
To: [email protected]
Date: Saturday, December 19, 4:08 PM
Dear Sir,
Kindly Send me the Compensation Cheque on the Address as mentioned below, as i have not received any compensation of lost baggage till date.
Sachin Tandon
Ballarpur Industries Limited,
602, suyojan Complex,
Near president hotel,
Off C.G.Road,
Ahmedabad.
M-9099923295.
Kindly close this matter, with suitable compensation.of lost baggage.
& On Tue, 9/15/09, sachin tandon wrote:
From: sachin tandon
Subject: RE: cr/35513
To: "Customer Relations"
Date: Tuesday, September 15, 3:56 PM
Dear Spicejet,
I am taking matter to consumer court and to media, since till date you have not given any solutions..
It is already four month now, No solution from your side.
I am going to take strict action against you people now.
Regards
Sachin Tandon
& On Wed, 6/24/09, Customer Relations wrote:
From: Customer Relations
Subject: RE: cr/35513
To: [email protected]
Cc: "'Customer Relations'"
Date: Wednesday, June 24, 9:47 PM
Dear Mr. Tondon,
PNR No. :N4SLBP
Thank you for writing to us and would like to apologize for delay in response.
We would once again like to apologize for all the inconvenience caused to you.
We regret to inform you that as we were not able to trace the baggage, a suitable compensation was offered to you which has already been sent to you in the form of cheque.
Assuring you of our best attention at all times.
Thanks & Regards,
Millicent Nayak,
Customer Relations Department,
Spicejet Limited.
Toll Free : 1800-180-3333
Mobile : 0987-180-3333
Fax No. : 0124-3913853
Website: http://www.spicejet.com
"flying for everyone".
Bookings open till October.
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From: sachin tandon [mailto: [email protected]]
Sent: Saturday, June 20 6:52 PM
To: Customer Relations
Cc: [email protected]; [email protected]
Subject: RE: cr/35513
Dear Sir,
The Response received is extremely disappointing.
Instead of tracing the baggage, your company is talking to compensate.
I want my material back. The Baggage has been lost because of sheer negligence of your company.
I strongly regret the response from you.
Kindly arrange to return back the lost Baggage.
In case you are not able to trace the baggage, Kindly Disclose the amount you are ready to compensate
I am waiting for early reply or otherwise I will be compelled take Legal Action.
Regards
Sachin Tandon
Asst Manager
Ballarpur Industries Limited
Ahmedabad
M-9099923295, 9328163162.
& On Sat, 6/20/09, Customer Relations wrote:
From: Customer Relations
Subject: RE: cr/35513
To: [email protected]
Cc: "'Customer Relations'"
Date: Saturday, June 20, 7:56 AM
Reference: CR/35513.
Dear Sir,
PNR No. : N4SLBP
This is in reference with your mail regarding the baggage lost, while travelling from Delhi to Ahemdbad on SG 201 on 17th May’2009.
At the outset, I would like to apologize for the inconvenience caused and delay in responding.
We would like to inform you that as per our telecom, on 20th May’ we regret to inform you that we were unable to locate the baggage. Kindly note that in case, where we are unable to locate the baggage, we compensate the guests.
We would like to update you that we have conveyed the compensation amount through our telcom.
We would further like to update you that we have noted the feedback and forwarded the same to the concerned department.
Assuring you of our best attention at all times.
In case you need further clarification/assistance, please feel free to get in touch with us.
Thanks & Regards,
Varuna Ahlawat,
Customer Relations Department,
Spicejet Limited.
Toll Free : 1800-180-3333
Mobile : 0987-180-3333
Fax No. : 0124-3913853
Website: http://www.spicejet.com
"flying for everyone".
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From: sachin tandon [mailto: [email protected]]
Sent: Sunday, June 14 5:14 PM
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
Subject: Loss of luggage in Transit
Dear Sir,
I have to advice that I was travelling from New Delhi to Ahmedabad by your Flight No-SG201 on 17may09, ticket no-N4SLBP.
I had checked in with two luggage, on reaching Ahmedabad I could get only one luggage, the other luggage was found missing (baggage no-00006516187).
The matter was taken up by me at airport with your customer care and a written complaint was launched (Baggage Irregulatory Report No-10222).similarly a complaint was launched at your Customer Care Center, Complaint No-35513.These Complaints were duly received by your office.
Since one Month has passed, I have yet to receive my luggage. It is highly regrettable that airline neither takes care of luggage nor have the decency to solve the issue.
This may be treated as final notice from me to settle the issue and arrange to deliver the luggage within 7days or else I will be compelled to take legal recourse against the airline. The luggage was containing goods worth Rs 25000.
My Address is:
Sachin Tandon
Area Sales Manager
Ballarpur Industries Limited,
602, Suyojan complex,
Near President Hotel,
Off C.G.Road,
Navrangpura,
Ahmedabad
M-9099923295, 9328163162.
Early Action On your part is solicited.
Regards
Sachin Tandon
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