BPCL
NOn-delivery of LPG Cylinde

I am the customer for BPCL for last 18 years.

I am facing severe problem with regard to the Gas cylinder

My Consumer No. 31342

Gas Agency: Excel Gas, Vashi

Many a times I don't receive the delivery of gas for 15/20 days after booking. After 20 days again

I have to call the agency and tell them about my booking, they reply that it will be send within 2 or 5 days. Even after promising for 2 or 5 day the cylinder does not come. Again I have to call up and remind them. Though I have 2 cylinders I have to suffer, because of this agency.

It is very difficult to contact this gas agency because most of the time the telephone nos given are

either busy or when get contacted nobody respond.

I tried to book the cylinder through the email given by them. I get the feed back with booking no. but again the same no delivery. I have to call them to remind about my booking.

I am really fed-up with this agency.

I request you to kindly take a note of this and look into this matter. I feel there are some malpractices going in this agency.