Following is the sequence of events and suffering, I have gone through ;
1. Within 1 month of buying the car, a tyre got burst from the side, and the Skoda accepting the poor quality of the tyre replaced it.
2. I got my car’s second service (Free) done at Raipur within the stipulated time, and to my surprise I was charged for the same and told that the free service is done only where you buy your vehicle.
3. When I went for my third service, I was told that none of the earlier service was entered in the log book. This again was strange as I still have the bills for the amount paid on service.
4. There was a slight vibration in the vehicle right from the beginning and I discussed it earlier (in 2008 only) with service engineer and he also took it lightly and said that it was a small issue and would get rectified by proper tuning only. I also did not take it very seriously and later I had to get the engine head replaced by paying Rs.50000 (thanks for the extended warranty given, otherwise it was costing more than 1.5 lacs). Perhaps I would not have paid this amount also, if your ‘highly qualified’ service engineer would have identified this problem within the warranty period. And I seriously doubt this was intentional and I was not told so as to not give a bad signal about the quality/maintenance, as I was about to buy a new Fabia for my brother also which I later did buy.
5. Recently two front tyres (make- Matador) got burst from the side, at the speed of 40 -45 kmph, and I am very fortunate to be alive and writing this mail to you. And if you believe I am not driving your ‘Superior engineered and high quality product’ anymore as I don’t know what will be the next surprise.
All the above does not seem true for a product like Skoda, it seems I am speaking about some down market brand.
I hope all the above opens your/Skoda’s eyes to see what is happening, and I am also very sure this is something you are well aware of, but by virtue of your role you have to pretend ignorant.
My concern now is not with what I have suffered earlier, but about the tyres.
Please rest assured, this time I am not going to let it go and would take it to the highest possible escalation level (even legal /media if required).
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