I called Cell Cabs in Hyderabad and booked a cab on 12th August around 11 AM and received a confirmation SMS as well regarding all the details from a number 9912224001. I had to board a train in the night from Hyderabad railway station at 10:30 PM so I had booked the cab for 9:30 PM.
However I received a call around 8:50 PM that the cab broke down, etc and there would be a delay of 30 mins. I was very angry and disappointed as it had also started raining and if the cab comes at 10:00 PM for pick up (as per them), I could miss my train. I was travelling with my family.
This caused a lot of inconvenience and at the nick of the moment I had to take two auto rickshaws in the heavy rains and go to the station.
This is definitely not expected.
Over and above this I receive another SMS from Cell Cabs (after I hired auto rickshaws) that "we apologise for inconvenience and please book cabs in advance" which is ridiculous as I had already received a confirmation SMS from Cell Cabs in the morning itself.
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