My Mother had booked a Maruti Swift Diesal (Silky silver) on 12 March and had paid a total of Down Payment and also they have received payment from Finance Company - ICICI bank
A waiting period of about 1 to 2 weeks was told to me at booking furthermore I was told that if I paid a larger sum at the time of booking I would be delivered the vehicle on the same time . i know they have the vehicle becoz one of my frd asked for swift diesel in cash then they said, they will charge no extra charge, and deliver vehicle today in same color.
Its a Black spot in Maruti name
After all this happened I regretted the fact that I had opted for a Maruti vehicle and probably the other companies would have treated me better but it was too fast. I would like to mention here a special word for sales executive dealing with me I found him to be a caring and genuinely concerned representative.
I am not writing this letter with any personal gain in mind but to let you know about the chain of events and with the hope that your dealership would improve itself and not give false promises and trap customers. If this is what you are doing to an educated customer God help the others. May be you would ignore this letter without looking into the system and making the necessary changes if required but at least I would sleep in peace thinking that I have done my job.
Hoping that, unlike me who would never recommend your dealership (T R Sawhney motors) to anyone, you would develop customers who would always think of joining you and would be brand loyal to MUL just because they are treated in a professional manner.
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