Please read the email chain below to understand my problem:
Re: Order Confirmation from India Today Book Club (JAGRITI, HARINDER, MUKUL, AMIT KUMAR, ZISHAN AHMED... ALL OF U R DEAD NOW
Reply
Udit to Response
show details 12:31 PM (18 minutes ago)
HELLO BASTARDS,
ARE YOU SENDING ME THAT DINNER PLATE OR NOT???
I WILL SUE YOU BIGTIME MIND THAT... GIVE ME THE EMAIL ID OF YOUR MANAGER... I WANT TO SCREW ALL YOUR HAPPINESS NOW...
On Fri, Sep 4 at 5:47 PM, Response wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have already forwarded your complaint to our concerned department.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
jagriti
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: 09-03 11:48
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
As per my last discussion with Mr. Mukul on 011-40502424, i would have received the plate by now... he promised me that i will get it in next 15 days but still no clue about it...
Can you guys please take this matter seriously???
I need a genuine update on this now...
Waiting
Udit
On Mon, Aug 17 at 11:56 PM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we request you that kindly wait for some more days. We will do the needful soon.
Please note your Membership number ITBC08471381 for your future references.
The inconvenience caused to you is deeply regretted.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) or Toll free 1800 10 24242, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Harinder Gautam
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: 08-17 14:19
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
My association means nothing to you, you are just cheats, apart from this i have another complaint too regarding my holiday vouchers and air tickets... all places u r cheats...
You are such a waste, keep pasting me same response to wait some days... how many days are these some days - 5 years???
I need to connect with higher authority as mentioned... DO THAT NOW>>>>>>
On Mon, Aug 17 at 9:50 AM, Response wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have already forwarded your complaint to our concerned department. Kindly wait for some more time.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
From: Udit Sawhney [mailto: [email protected]]
Sent: 08-17 08:10
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Harinder gautam,
I want you to connect me to a higher authority in your department. A case is being filed today and now you will hear the music bastards.
Sent from my iPhone
On Aug 16, at 11:40 PM, Response wrote:
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same. Until and unless we get the response from there till we unable to revert you for the same.
We request you kindly wait some more working days.
Very soon we will inform you about the status of your request.
We again sincerely apologize for inconvenience caused to you.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Harinder gautam
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: Saturday, August 15 12:41 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
You assholes, now tell me when are you sending me the plate... i am filling a consumer court if i do not receive it on Monday, 17th August.
Udit
On Fri, Aug 7 at 12:35 AM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.
Please note your Membership number ITBC08471381 for your future references.
The inconvenience caused to you is deeply regretted.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
We shall be happy to render any further assistance or clarification that you may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) or Toll free 1800 10 24242, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
Amit Kumar
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: 08-06 12:42
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
how much more time, please tell me the date and time now...
Waiting
Udit
On Thu, Aug 6 at 12:30 PM, Response wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have already forwarded your complaint to our concerned department. Kindly wait for some more time
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: 08-06 09:04
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Has this been dispatched now???
I need the courier tracking number for this immediately, stop fooling around with me now... this is my last and final warning to you.
Waiting
Udit
On Mon, Jul 27 at 12:19 PM, Response wrote:
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that due to some technical problem your request was not processed so we have again forwarded your mail to our concern department with required all details.
Very soon we will inform you about the status of your request.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club
From: Udit Sawhney [mailto: [email protected]]
Sent: Monday, July 27 7:48 AM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Do not give me copy paste redponses I need action else you are landing in consumer court.
Sent from my iPhone
On Jul 26, at 1:33 PM, Response wrote:
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.
We request you kindly wait some more working days.
Very soon we will inform you about the status of your request.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Harinder Gautam
Executive-Customer Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: Friday, July 24 8:23 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
It has been really long i have waited for 1 replacement plate to come by... this is my last warning to you... i will spread so much bad about you that no one will place any orders with you...
I need this to reach me tomorrow itself... i will not leave you stupids... be very careful with me...
Waiting
Udit
On Wed, Jul 8 at 1:41 AM, Response wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department. We request you that kindly wait for some days. You will receive the same soon.
Please note your Membership number ITBC08471381 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: Tuesday, July 07 7:14 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Will you reply???
OR U WANT ME TO DRAG YOU TO CONSUMER COURT AND SPREAD BAD REPORT ALL OVER THE INTERNET...
LET ME KNOW WHAT U THINK
On Fri, Jul 3 at 8:19 AM, Udit wrote:
Has the plate dispatched? I need the tracking number... i am frustrated with you guys... it is all cheating happening... even on my other order i have sent for holiday and air tickets but nothing has been sent by the vendor... super cheats you are...
I need the plate reaching me tomorrow...
Udit
On Fri, Jun 26 at 11:37 AM, Response wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your plate very soon.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: 06-26 10:47
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Still waiting to hear on this...
On Wed, Jun 24 at 8:16 PM, Udit wrote:
Hi,
There is 1 dinner plate which is broken in the dinner set.
What is the next step now?
I am waiting
Udit
9818683416
On Tue, Jun 23 at 5:48 PM, Response wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your complaint to our concerned department replacement for the broken plates. Kindly provide us the details of broken plates which plates are broken in your parcel so we will do needful to you.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
JAGRITI
Executive Relations
India Today Book Club
From: Udit Sawhney [mailto: [email protected]]
Sent: 06-22 22:25
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
I have received this order but it has broken plates, i need immediate replacement or refund.
I am waiting immediate response else be ready for consumer court case.
Udit
9818683416
On Jun 20, at 6:32 AM, Response wrote:
Dear Member,
Thanks for your mail to us,
With reference to your mail, we would like to inform you that your order has been dispatched from our side with the order number 0GA090045134, web number/booking id MITBC-WEB-22418911 on 18-JUN under consignment number ZD5609572 through First Flight courier, Very soon it would be at your doorsteps. Kindly wait for 14working days. If you would not receive the same within the given time frame, kindly get back to us. We will do the needful.
Kindly make a note of your membership number ITBC08471381 for future reference.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)
Thanks & Regards
Zishan Ahmed
India Today Book Club
From: Udit [mailto: [email protected]]
Sent: Thursday, June 18 2:41 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club
Hi.
What is the update on this order?
I want to know when will i get this delivered?
On Wed, Jun 10 at 9:41 AM, wrote:
Dear Udit Sawhney
Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA090045134. The order value is Rs. 5697. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS ITBC to 52424.
Yours Sincerely
India Today Book Clu
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