Dear Sirs,
Enjoy the Quality, %%%is the finest the sweet coated letters used by your company,
as in the beginning i am very eager to go for your company product. But once procured the vehicle, i have lost my happiness, and peace.
My vehicle was good, once given to service, the i have lost the charm, its become like a a junk product, the pick up of the vehicle has come down the petrol per litre consumption has come down to 45 kms., being such after this service, the pick has come to the extent, the vehicle was not going to more than 30 kms, there is no option left to me, again I took my vehicle to your service center, as i am already not comfortable with the staff you are servicing my vehicle, in the previous instant itself, in front of me they are handling my vehicle so roughly, as it was like a junk product, they are abusing the vehicle like anything.
to do the service, it just takes the maximum of 2 to 3 hours, whereas they took a entire day to service my vehicle, though i have been at the centre at 4 pm, my vehicle was ready they have not delivered my vehicle, in the meantime one stout and heavy service person happily sitting on my vehicle with the centre stand fixed, this is the way how safe and sound they will tread with customer vehicles., this i have seen in the first instant.
Since there is no other means to rectify my vehicle, at outside, since my vehicle is under warranty (purchased on 28.07.10, so far done 3752 KMs) for poor pick up, again i took
my vehicle to your service centre.
I have given for rectification of my vehicle on 28.12.2010 in the morning, they said they will check and rectify the repairs, at free of cost, but to my surprise at around 2.30 pm they have called my over phone and told me that, the clutch has gone bad, need replacement, and chargable for the spares and labour cost and more over they said they do not have stock of clutch spares for my bike.. as i was very much annoyed to hear this type of answer from your service centre, as i told them to pls return my vehicle as it is, since, I took a day off today to rectify my vehicle, again i cannot take next day as off to my work.
Again, at around 2.35, to my surprise, again i got the call from the same person, that the spare stock of clutch plates available, we will refix the plates and deliver the vehicle today evening itself before 5.00 pm.
When, i reached your service centre at 4.00 pm, though my vehicle was repaired parked in the delivery lot, they have not informed me, at around 5.30, when i voluntered and asked about my vehicle, they at that time they are making arrangement for billing it., in the meantime as usual, the same tall and fat fellow merrily sitting in my vehicle with the centre stand fixed.
I am very ashamed to inform to you of your staff 's callaous and mean behaviour. I believe, its the people (staff 's / employees /labours) who will build your company's reputation and goodwill.
I never expect of such people / person's are employed by your company.
Now, it the very high time, I expect and demand the following answers to my questions.
Do you really requires a full of 6 to 8 hours to service the vehicle.
Though the vehicle is serviced, why we have to wait for till 5 / 5.30 pm.
Don't you keep a sufficient stocks in your stores, a just clutch plates is not availabe for Shine vehicles?
How come all of a sudden, when i have demanded my vehicle to be returned without repairs, the clutch plates was available within just 5 minutes.
1. I doubt, how far this clutch plates are genuine? OR inferior local make clutch plates is being purchased from grey market and fixed in my vehcile.
2. And how long this clutch plate will work in my bike?
Assume that, when you will wear my shoes won't you bother to ask all this questions.
AND FINALLY, I would like to know from the HONDA 2 wheeler company is very proud of giving quality to consumers.
Whether your company product that is, the Clutch Plates will work for just 3752 KMS only, Is this quality being offered and embeded in your shine bike.
1. What is the remedy for me, if the clutch plates again fails?
2. Why your service centre has charged me for the spares and labour cost., though the vehicle is under warranty.
3. The company has pay or reimburse me the cost, which i have paid under protest to repair the vehicle which is under warranty? (Pls refer the invoice no 142026 dated 28.12.10 of city Honda)
Needless to say that, I was using the HERO HONDA Splendor vehicle for the past 20 years.
I expect a favourable reply, at the earliest and warranty for the repairs undertaken and cost incurred. as well as the future warranty to my vehicle.. which will enable me not to put you under any task in other forums and to end up in giving message to the public.
Regards.,
V N RameshBabu
No 57, Vittal Vihar, 3rd A Cross, Muniyelappa Garden,
Egipura, Bangalore - 560 047.
9844321421
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