I booked a Cell cabs 4hrs Package and inlformed the executive to book me a cab if it can reach my place in next 10-15 min. The executive confirmed the booking. 5 min later i get a call stating the cab is alloted. However, when i called the driver immediately, he was far from my place. I told him i would cancel the cab since i had to move out immd. the driver requested stating that he could reach in 10 min. he called me in next 10 min to know directions of my house but reached me after 25 minutes. Finally we started. Later,
we reached house after our scheduled short trip with in city but happened to be 20 minutes late. When i asked the driver, he asked me to pay the extra charges of 1/2 hr which was Rs100. I paid him and later he calls the Cell cabs Customer care and the executive to my surprise asks me to pay for 6hrs instead of 4hrs. I tried to explain him but he hangs up in between and sends me a message for rs 600 instead of 450. I called back the customer care to confirm and there is another executive who asked me to pay 100 as an extra charge but was not not ready to send the bill sms.
It is annoying that these people dont give a grace period of atleast 30 hr for city traffic. The major problem is they just give a manual bill for the hourly packages and they calculate it manually. The customer like me who is travelling for the first time feels quite annoying about the complete process of meter reading to time calculation since these are not automated.
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