Hi,
This is with respect to the air ticket from Chennai to Gwalior date - 10th feb. I was supposed to travel in this flight and started the journey from Chennai to New Delhi. At the Delhi airport, the airline staff told me that the flight has been canceled and nothing can be done from their side.
I need some clarifications on the points below:
1. Why didn't cleartrip/airlines have the courtesy of informing the passenger by calling, sms or email that the flight is canceled.
2. If the flight was canceled couple of days back, then why my account is not credited with the amount.
Adding to the misery, at the Delhi airport I bought another ticket from Kingfisher airlines for rs 14000. I was continuously trying the cleartrip customer care number & it was going to the IVR menu which says "We are experiencing a high number of calls, so please call us later". Then all of a sudden, from no where, I got a call from a cleartrip executive (Lawrence - hope its the real name). Lawrence asks me to get an endorsement from Air India in order to get the refund.
What I want to know is, does the Delhi airport belongs to cleartrip??? How I am supposed to go back after clearing the security check??? Are the cleartrip customer executives not trained well enough???
What I don't understand is that, its my money I am using to book the tickets. And in order to get the refund, I am supposed to beg in front of these people again and again. Which I feel is completely unacceptable.
Now, I need the complete refund amount of the below ticket for which its been told to me by another cleartrip executive Jennifer that the refund process will take around 20-25 working days out of which 20 days are already over now & I didn't receive the single penny from them:
Delhi - Gwalior - Air India
Just for the information that I am a customer with cleartrip for around 4 years now and its really irritating getting into situations like this one.
Stuti
919500055822.
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