Hi,
I had booked DELHI&--gt;CAIRO return flight by Oman Air through ClearTrip for 30Nov-10Dec. To my horror, just after 3-4days of booking the flight, I found out that the said flight does not exist because the connecting flight schedule had been changed such that before my arrival at Muscat, the connecting flight to Cairo would have already left.
Neither ClearTrip nor the airline bothered to inform me of this change and still on Cleartrip site I find the said flights although on all other travel sites as well as Oman air website, such flights do not exist.
Now, after contacting them so many times, I'm still not getting any satisfactory action from them. The wait time on the phone is also horrendously long! ClearTrip wanted me to fly on 29th Nov, which is impossible for me due to some personal reasons. No flights are available on any nearby dates following 30Nov.
I asked them that they should change my flight carrier and I was willing to travel on 30Nov, or 1, 2 Dec (whichever available) but Cleatrip said that changing the flight carrier was not possible. When I asked them for a solution, they had no answer and on asking for a full refund they said that the airline as well as Cleartrip would charge a cancellation fee 0f (1000/- & 500/-) respectively per passanger apart from the 300/- per passanger RAF charged by the airline. I tried to explain to them that it was not I who was asking for a cancellation. It was Cleartrip who was not able to provide me a solution. Evertime they would ask me to talk to the airline. Why should I talk to the airline when I have booked the tickets through Cleartrip? It is their responsibility to talk with the airlines, not mine. And I don't intend to pay any cancellation charges when it is not I who is asking for a cancellation. They should do the total refund because wrong information is being provided on their website and I booked the tickets as per the options provided to me on the website. My only fault seems to be that I booked the flight through ClearTrip & OmanAir, both of which have behaved grossly irresponsibly. This is causing me deep anguish and inconvenience and speaks very low about both Cleartrip & OmanAir, and I feel cheated.
I'm undertaking this travel for leisure with my family (which includes a 5yr child & a 1yr infant) and not for unwarranted discomfort or inconvenience.
A early action is deeply solicited or else I will be forced to take further action.
Clear Trip ID : 1009032813
Name Airline PNR Ticket Number
Mr. Ajay Miyan (Adult) CCRJWZ 9101602568940
Mrs. Tanuja Miyan (Adult) CCRJWZ 9101602568941
Miss. Avni Miyan (Child) CCRJWZ 9101602568942
Miss. Raavi Miyan (Infant) CCRJWZ 9101602568943
Thanks,
Ajay
Mob No :9818736878
Email-ID: [email protected]
0 comments