Dear Sir/ Madam,
I booked a cab (on 15/04) to go from Ghatkopar East to Domestic Airport on 16/04 at 0415 hrs. I received confirmation number 68120 from the person who took the booking. No SMS was received by me till 0330 hrs. Hence I started following up from 0330 hrs. The office person confirmed to me several times that the cab will be sent. Finally driver Gajendra was supposed to arrive but no cab came until 0500. I had to make a last minute rush to the airport and after much stress had to drive on my own to the airport. The parking charges cost me Rs. 650 and the charges for the driver to go and get back the vehicle cost another Rs. 700.
This is horrible service from Cool Cab. On contacting their office Mr. Raj today informed me that it is not possible to give their office address as I wanted to lodge a formal complaint with them. I was however given a complaint number 38259 by Mr. Raj.
Who is going to pay me for the stress and the costs of airport parking and retriving the vehicle back from the airport. Such companies should be banned from providing any public services.
I hope my complaint will receive the highest attention and this association is penalised for deficiency of service.
Thanking you,
Yours sincerely,
Varadraj
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