While booking the air ticket on 9th June through Internet from Kolkota to Imphal, on the final stage i have lost the connectivity and i didn't received any confirmation for my ticket but when i checked my Bank account the the amount 5802 has been deducted from my Bank Of Baroda account.
Immediately i mailed all the details to concerned department and spoken to customer care executive, they assured with in 2 days the amount will be credited to your account back. When after 2 days i again spoke to customer care executive he said sir you have to wait at least 72 hrs for your payment.
Every time there are different executive and i have to explain every time the same details. Moreover almost on daily basis i also don't mail to them for refund and so many times given all the details but every time i have got one answer we will revert you or the payment will be credited to your account.
When finally i have lost my patience i have forced customer care executive (Poonam) to call some of any responsible person or your supervisor. She called Shruti stating that she is the supervisor. I have lot of argument with her and she is also saying that it will take another 72 hours for the refund.
She committed that you will get back your money latest by Friday (20th June). But today also i didn't receive my money.
Regards,
Ajay Rana
098244 88684.
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