Replacement of Brake pads and Disc
Officer,
This is the second time me complaining!!!
This letter is in reference to the recent visit I had to Dakshin Honda (Bangalore) to service my car KA 51 N 2141 (Feb model) on the 28/10. Upon inspection I was informed that the brake pads and disc needed immediate replacement. To my surprise, the car has been used sparingly and has run for only 11000 kms and the wear and tear is good and under no circumstances, the brake disc and pad will require replacement at 11000 kms which was acknowledged by technical staff at Dakshin Honda. The photographs were taken of the condition of the brake discs and pads and were sent to the corporate office but they have refused to carry out the replacement with no concrete reason.
I have 2 Honda cars - Civic and City and I was a great believer in their technology prowess but have developed serious doubts about the reliability of their parts as asking the consumer to foot the bill for the faulty part is not something I had expected from Honda. Per my understanding, a part will only need replacement if that has outlived its utility but in this case, it is apparent that it was a sub standard manufacture make.
This has taken far too long to be sorted out, I want you to take up this matter immediately and ensure I get the free replacements done at the earliest.
Please find below photographs and communications mails we have had with the Honda customer care, for your reference.
Regards,
Sameer Dhanrajani
Country Head
Fidelity National Financial
BPO Services India Pvt Ltd.
46, 47 Electronics City Phase 2
Hosur Road, Bangalore – 560 100
India
Office Line: 91 80 28520781
Cell: 91 9900575794
Email: [email protected]
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From: Customer Relations [mailto: [email protected]]
Sent: Monday, November 02 3:56 PM
To: Preethiann Imelda Gomes
Cc: [email protected]
Subject: Kind Attn: Mr. Preethiann Gomes
Dear Ms. Gomes,
This is in reference to your mail dated 02nd November.
We regret to learn of your feedback.
We are understanding the details of the matter from our dealership M/s Dakshin Honda, Bangalore and request you to kindly bear with us. In the meanwhile, we are advising our dealership to get in touch with you and address your concern.
For any further concern/query, please contact us at 1800-113-121or 011-39898918.
Assuring you the best of our services at all times.
Regards,
Jim Marvyn
Customer Relationship Management
Honda Siel Cars India., Ltd.
Preethiann Imelda Gomes
02/11 15:39
To
"[email protected]"
cc
Subject
Replacement of Brake pads and Disc
Officer,
This letter is in reference to the recent visit of Mr Sameer Dhanrajani to Dhakshin Honda to service his car KA 51 N 2141 on the 28/10. Upon inspection he was
told that the brake pads and disc needed immediate replacement. The car has run for only 11000 kms and the wear and tear is good. The same was acknowledge
by Mr Muneer Ahmed, CRM at Dakshin Honda.
He has 2 Honda Civic cars he has been using them for the past 5 years. I want you to take up this matter immediately and ensure he gets the free replacement done.
Please find attached photographs for your reference.
Regards,
Preethiann Gomes
EA to Country Head
FNF India
Cell: 96639 77003
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