Reference: Mal Practice By the Luggage Booking Staff on Train No. 13005 Departing on November 15 from Howrah for Amritsar
With respect to the above I am to inform you that my manufacturer’s mechanic was booked in the above train for Ludhiana, PNR No. 6203519413 he had some heavy luggage with him, which was basically some defective parts of the machine supplied by the manufacturer.
We wanted to book the goods in the Luggage of the train as it would not be viable to carry extra goods with one person.
When we tried to book the luggage for the same the person in charge at the station for booking the goods started asking for Rs. 3000.00 (Rupees Three Thousand) without weighing the goods, on our repeated request to weigh the goods and change us according to the fare chart the person was not willing to weigh the goods and said that he will make the fare chart according to his wish and that we have to pay him Rs. 3000.00
When we did not agree to pay the same, he refused to book our goods on the train and ultimately we had to get the goods back to our factory.
We would now like to enquire from you, is this how you treat a common passenger? Does getting a Railway Job gives you a right to fleece the passenger and harass him?
What was our fault that the goods were not booked on the train in spite of the passenger having a confirmed and a valid ticket?
Who will bear for the loss for production for the spares reaching the factory late.
One officer’s unjust demand of Rs. 3000.00 has caused us a delay of 7 days, who bears our loss and the loss to the state exchequer for the taxes which would have been paid from the production from the machine.
We would like to know how and what action you plan to take against the corrupt official, who has caused a great delay and harassment to us and loss to the exchequer for his own selfish demands.
Awaiting your prompt action
Regards,
For H.P. Singh Machinery Pvt. Ltd.
Tejinder Pal Singh
(Director)
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