We have booked easy cab service for drop off to city railway station bangalore. We also the called the customer support twice to ensure that the booking is fine and confirmed. They have informed us that i would get the details of the driver before half an hour of departure..but did not get any SMS.We called the customer support again about the same and we were assured that we will get the details..at 4.30 pm ie, the time we have to be picked up... we were mentioned that the cab is not available..Kindly understand the amount of stress we have undergone to make alternative arrangements at the nick of the moment to catch the train on time..When the same was mentioned to the customer support --only apologies from their end and useless reasons that they come to know only before half hour..In this case i was not even informed before half hour...
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