I had booked an Easy Cab on the number 43434343 on 17th of may in the evening for travel from my residence in Banaswadi to Bangalore International Airport. I needed the pick up at 9:30 in the morning. I got a confirmation message for the same on my mobile B000134 from Easy Cabs immediately.
Next day morning i waited till 9:00 a.m. but i did not recieve the driver details. I kept calling for half hour on their call centre number which put me on hold for half hour. Finally a lady responded to my call and assured me the driver will be there on time and she will send me the driver details.
Despite all of this I did not get any details. I waited till 9:50 and then became desperate. thankfully one meru cab guy agreed to take me.
I lodged complaints on their website and i got apology calls from their customer care office. they said due to unavailability of cabs they could not send me one. I find this as the most ridiculous excuse. If I had missed my flight would easy cabs have paid for it?
Please help me take this up very seriously them. My name is Hemal panchamia and my contact number is 9741166566
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