I had booked a cab (EasyCabs) on 3rd September at 11.30 am to travel from Kandivali West to Ghatkopar West on the same day at 4.00pm. While on the call, i was told that i would be getting the cab and the driver details 1 hour prior to the booking time via SMS. I got a confirmation message on 3rd September at 11.45 am regarding the same saying:
"Dear Customer, Your EasyCabs Booking ID for 03 Sep 16:00 is A090301097. Thank you for hoosing EasyCabs".
At around 3.30pm, i called up EasyCabs for the cab and the driver details and i was told that the SMS would be sent within 5 minutes and the booking was confirmed. Please note that the message was not sent.
At 3.45, getting a little paranoid since I have faced a similar problem earlier I called the customer service number again and was on hold for about 5 minutes. While on hold I received another SMS saying:
"Dear Customer, due to a technical error, we are unable to service booking no. A090301097. Please ignore the car details sent. We deeply regret the inconvenience."
On receiving this SMS, i again called up EasyCabs for confirmation. Twocustomer service executives hung up on me on the pretext on transferring my call to a supervisor. After wasting another half an hour I managed to speak with their Manager Ms. Varsha who stated that they were helpless and cannot allot any cabs.
These unethical goons charge exorbitant amount of money for their service. I beleive that they should be MADE TO PAY WHEN THEY DO NOT DELIVER. Customers are asked to pay cancellation fees if they happen to cancel their booking, they should also compensate for such poor service and undependable module of doing business.
KEVIN GANDHI
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