On 27th September, I was trying to book one flight between Pune & Kolkata which got failed with the following message:
"SORRY Your flight booking can not be processed. We will get in touch with you shortly or
you may call to our TOLL FREE 1-800-209 0800or 91-9867565900 to speak to our Customer Srevice Team who are available 24*7"
but the money was deducted from the account (payment was done through ICICI net banking). Ezeego1 reference number: EZR-351777/A
After having conversation with their customer care guy Fateh Khan (Fateh. [email protected]) and he sent me a mail staing that I would recive the money back within 7 working days. Here is the reply I recieved the reply from him:
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Dear Mr. Pandit,
Sorry for the mail and please ignore the previous mail.
Greetings from Ezeego1.
Further to our telecon, this is to reconfirm that Booking Failure against EZR-351777/A has been processed for refund. This should reflect in your account within 07 working days. Hope the above clarifies.
Should you require any further clarification, please do not hesitate to contact us on 1800-209-0800 (accessible from all networks) or 91 98675 65900
We solicit your continued patronage and assure you of our best services at all times.
Thanks and Regards,
Fateh Khan
Ezeego One Travel and Tours Ltd
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I have called them almost 15 times and spent some 100 rs. to know the status, everytime they say "let me check with the accounts dept." and after sometime they comeback saying that right now s/he is waiting for the reply from the accounts dept and as soon as s/he recives the reply, s/he will call me but they never call!
Today, Oct 19, one customer care guy told me that Ezeego1 initiated the refund process on 29th Sept and asked me to check with ICICI bank, but from ICICI side, they said they didn't recieve anything from Ezeego1!
After calling ezeego1 (very irritating task, most of the time your call'll reach voicemailbox instead off a customer care representative), while I asked for the transaction details refrding the refund they had initiated on 29th through mail, they were unable to provide that, every time over phone only they are assuring that they will get back to me/call me after 2 hours, 1 hour, tomorrow after 14:30 etc, but they are not ready to drop any mail! Only in verbal communication they believe!
Now calling them again for the third time today, customer care gal Pallavi_Wankhede told me (over phone obviously, she was also not ready to drop any mail) that it was a technical fault due to which it didin't get credited back to the account, she gave some new complaint id 138-82205 and told me to wait for another three working days! And she'll get back to me with any updates and in case if after 3 days the credit is not done, I can always call them!
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