Hi,
I recently purchased Ford Fiesta ZXI model in november from your dealer Prem Ford, Near Tulsi talkies, Bypass Road Agra.
For last 1 month, we are facing manufacturing problem in the car :-
1. Ignition problem:- Not able to start car needs to call Mechanic to check and fix the issue every now and then.
2. Acceleration Paddle problem :- Acceleration paddle is not working. I tried to give accelerator but car is not responding.
We have been to service center several times and every times they keep car for couple of days to fix this problem but not able to fix the issues. Its seems they are lacking the expertise to fix the issues.
Thanks to Ford, for keeping my car in service center most of the time as excuse for repair work.
Ford company seems to forget what is customer delight. They are nowadays focus only on the sales not after service.
I gifted this car to my brother. My brother is Doctor and he drives this car most of the time. I think giving this car as a gift to my brother is big mistake in my life. Due to this car I am bringing lots of life to danger. If he is not able to reach Operation theater on time because of this car then I will be playing with life of some innocent person.
Ford will not care for this I am sure.
Ford should put a hoarding " CAR IS NOT SUITABLE FOR DOCTORS"
Kindly guide how I can put my case to Ford and get back my money for the Third Class Car.
Regards,
Nitin
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