Am possessing a Ford Fiesta bearing Reg No: PB-08-AX-2212 .
> The aforesaid described vehicle was handed over at Bhagat
> Ford showroom at Jalandhar on 10th Jan notifying a
> problem that the engine was missing acceleration during
> pickup between speed of 60 to 70km/hr. The problem was
> diagnosed & acknowledged by the engineer & Service
> incharge, promised delivery of the vehicle the very next
> day i.e. 11th Jan'11. On 11th just before the promised time
> of delivery Bhagat Ford officials said that the vehicle's
> software got deleted & since they did not have an
> updated version they lingered the process & took 10 days
> more to fix the software. Post the installation of the
> updated version also the above mentioned problem was not
> rectified & again engineer incharge acknowledged the
> problem. They took another 4 days to diagnose the problem
> & in between by hit & trail method kept on replacing
> key parts live CVC Sensor, Diesel Filter, Pulley, Air filter
> etc. I was
> called upon for test drive on 24th Jan, 11 only to find out
> that the problem persists & again the engineer in charge
> acknowledged the same.
>
> Its 10th Feb'11, 30 days since my initial handover of my
> vehicle & am still clueless what next is to
> replaced so that my car is back in running condition & I
> can drive my own car. Its actually very disheartening
> to know that am being harassed by an organization who
> promises best class technology & customer service
> experience at the outset. An organization which has a history
> of technical expertise is using hit & trail method for a
> problem resolution of its own manufactured vehicle!!!
>
> Am a working professional & have to travel across
> punjab in context of my business & since past 30
> days am virtually immobile. Can Bhagat Ford account for my
> business loss apart from the physical & mental
> harassment faced by me??? Can Bhagat Ford compensate for
> the few damages that my vehicle has incurred during the so
> called repair of same?? Can Bhagat Ford provide me with a
> concrete solution to rectify my problematic vehicle???
Still i have not received any positive response from FORD... i have notified above said issue to MD mail ID...
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