I am Ashok and I had booked tickets for my travel form Kolkata to Kuala lampur in August for 11th May in Air Asia Airline. Secondly I had booked tickets related to this from Kualampur to Bali for 12th May Bali to Singapore for 16th May Singapore to Kualampur for 19th May and back to Kolkata for 19th May.
But I am sorry to say that the flight from Kolkata to Kualamper has been cancelled for the whole Month of May. I only realized about the cancellation when I tried to retrieve the information about the itinerary on Air Asia website using the Booking Number. It just did not show anything, no information about cancellation, just asked me to try again later as there seems to be some problem. Same message was shown for quite a few attempts at random intervals. Then I got Suspicious and called the airline call center number. They said that all flights of Kolkata sector has been cancelled but you can avail the rest tickets as it is. But how can I got to Bali from Kuala lampur when they are unable to take me to kualam lampur from kolkata itself. The only solution is to REFUND my money.
What is upsetting me:
1. Why was the airline not even informed me by email or by phone call?
2. What would happen to my further related above bookings?
3. Why had the airline taken the booking nine months earlier if it could not run the flight and give me service for which I had paid?
4. Who is going to pay my compensation for the money I invested so long back.
I am giving them my precious money. I expect them to be more professional and provide the service you are charging me for otherwise the airline should REFUND my hard earned money.
This was my first Experience with Air Asia.com & it went so bad.
My flight ticket refund is under question & i had borne mental stress for the same
I would like to know your response to my complaints and on wastage of precious time and money.
PLEASE TREAT THIS AS URGENT AND REPLY URGENTLY ON THIS MATTER.
Ashok Kumar Agarwal
M:9831004777
[email protected]
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