Dear Sir
I would like to share the recent ordeal faced with my Ford Fiesta Car which just about completes 02 years of purchase. Considering the age of the car I was surprised to having being faced with such a situation. The same was put on records with Ford.
Yes on 28-Feb my car had stalled on my way to office. Called up Customer Care Planet Ford and this was very well handled, totally satisfied with the excellent service. I must appreciate the way the car was towed to the Service Station, i.e the sophisticated crane which was used. The team had a look at the car and had found out the Clutch was totally damaged and needed replacement. The same was replaced serviced and handed over to me.
What was very disheartening to note that I had to face with this unfortunate situation, considering the life of the vehicle? Further this has really taken me by surprise when I had to make payment of `9175/- towards replacement / repairs carried out. Further I would like to mention that previous to this car I was driving a Maruti Zen for 10 years and did not face any incidences of breakdowns. I was expecting the same, in fact better experience considering the make of car. But this has changed my opinion totally.
What I was looking from Ford was support from their team to investigate as to why this happened? And also to compensate the amount spent. But in return what I get was a reply from Ford Customer Care simply stating that there is no defect in the part this was due to bad driving …… technically terming it as overriding. This came to me as another shocker making me feel more disgusted. I once again responded to them stating that this is not the issue and one should not get away with this so easily, what’s more is that I was told by the service guys that one should avoid using the clutch continuously (to be used only at the time of changing gears). In the first place why would one do this? Further as stated I am not a new driver? But of course considering the traffic snarls, road conditions one faces, driving back to back there is no alternate but to use the clutch. It only goes to show the poor quality of the part which cannot take care of day to day issues with Indian conditions.
Wanted to understand from my dear friends if they to have faced similar or other issues with Ford, and of course to all my new friends who are looking to purchase a Ford to Please! Please!!! think again. Thank you for sparing your time in going through my ordeal.
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