Ford India
Manufacturing defect – Seeking for replacement – Ford fiesta – PY 01 BB 5754 –Reg

From June 20

Mr. M.Prukinth Raj

Secretary

Arunai Engineering College,

Tiruvannamalai

606603

To

M/s Ford India Ltd

Sir

Sub: Manufacturing defect – Seeking for replacement – Ford fiesta – PY 01 BB 5754 –Reg.

Myself M Prukinth raj Secretary, Arunai Engineering College Tiruvannamalai and also liaison officer for our college. I purchased Ford fiesta car from your esteemed industry dated 5th may with vehicle registration number PY 01 BB 5754 along with 1 Lac km and Three years warranty.

Five months back I encountered some problem with A/c of my vehicle as it was creating a loud noise and a friction kind of problem when I switched on the A/C. Immediately I took the vehicle for the service at MPL Ford Pudhucherry where the vehicle was purchased. They replaced the fan of A/c part.

The second incident occurred on 5th April when I was traveling to Bangalore where my right front door power window strucked up and I was not able to close it up. Since I was not able to park my vehicle any where in the city and the purpose of my visit was mere waste. Then on the same day I was traveling back to Chennai via Vellore all of a sudden there was lot of vibration in the power steering and noise in the vehicle. Immediately at the midnight I stopped the vehicle and traveled by bus along with the family where my young child was there. The next day I took it to the service station of the Ford Vellore (Sarvesh Ford). Then they took few days to fix the problem then it was set right. The power window was covered under the warranty and but I was charged for my power steering problem even though my vehicle covers the warranty unto the may.

But now in spite of all the above service I am once again facing the same problem with the power steering and A/c. Then I contacted the Ford service station at Vellore and Pondy they said it might be a manufacturing defect. I and my family members are totally under depression and great mental agony and we are not in a position to travel any where pleasantly. And not only that in my profession I need to travel a lot and which has caused a great financial loss and my trust for my profession.

I am not able to move the vehicle for the past ten days, I trusted a lot in Ford and even suggested for my friends working in my college and other locations.

I request you to consider my case as serious as possible and kindly replace the vehicle as soon as possible. If response is not from your side I may take this issue legally.