I am very sorry to say but Air India is the lastest flight one should think while plan to travel... I traveled from New Delhi to Mumbai on 22 Dec'2010 by IC 688 which was scheduled to depart at 6 AM but owing to mismanagement of Air India service, we hardly managed to get Boarding pass after wandering here and there. After getting in the plane, it took off at 7:25 AM. On arrival to Mumbai, i found after waiting so long that my baggage has been replaced with someone else..This unfortunate incident occurred because of wrong name tag on the baggage. The baggage i found had my name written on it but it belonged to somebody else. On reporting this to Air baggage counter, they managed to write a report only and nothing else without owing any responsibility and repeated all time "WHAT CAN WE DO". And above all, the telephone no. provided in the report for us to enquire about status is not being cared by them to pick. They have no regret for the loss as well as inconvenience they caused..really a big shame for Air India.
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