General motors
Defective Parts in New Captiva Car Purchased from Shiva Motors, Ghaziabad

Dear Sir,

With reference to subject, we hereby inform you that we purchased a new captiva car from your distributor Shiva Motors, Ghaziabad. It seems that its parts are made of inferior quality as the same get out of order very frequently. The frequent major problems apart from others are as follows:

1. Gear Problem,

2. Belt Problem,

3. Oil Leakage Problem

In addition, once the car is sent for repair it takes 15 days to replace the part of the car. We have frequently asked verbally Mr. Praveen Ji of Shiva Motors, Ghaziabad & Vardajyoti Automobiles Pvt. Ltd., Meerut that why so much delay is being undertaken in replacing the damaged part. He always says that it is being done, we are making proper follow-up and all that.

Sorry to say, but we request you to please take the Captiva Car back and refund a sum of Rs.20, 05, 317.00 (Rs.19, 24, 269.00 purchase price & Rs.81, 048.00 repair cost) immediately. In case you don’t refund the abovementioned money, then we have no other option but to go in Consumer Forum to get the compensation for purchase price of car, repair & maintenance cost and loss on account of mental disturbance.

For any communication/clarification you may contact with the undersigned.

Thanks & Regards,

For DEV PRIYA PAPERS PVT. LTD.

(Director)

Mr. Sumit Gupta

09837050160