Sub : - Major complaint from day of purchase of SWIFT LXI Model
Dear Sir,
With reference to the above we inform you that we purchased the above vehicle from SAI SERVICE STATION, Lower Parel, Mumbai and got the delivery on 19/06.
Having got recommendation from few other users and also as per general reports. We preferred to choose a SWIFT Car in comparison to some other models in the Market.
However from ‘Day one’ of Purchase to Date we have faced repeated problems as described below.
a) On the first day of purchase (19/06- Saturday) we heard some noise, each time we applied the brake.
b) On 21/06 (Monday) we complained to SAI SERVICE who advised us to send the vehicle for a checkup.
c) On 3rd day 22nd Jun. They informed us that there was a defect in the brake pad which they replaced (receipt attached)
d) After 02 more days on 24/06 the problem recurred, this time the noise was louder.
e) We contacted Mr. Nagesh Beerla at Maruti, Mumbai office
f) Mr. Beerla assured us that he would again have the brake pad / mechanism replaced & check the car in his presence
g) This 2nd replacement was again carried out within 02 days -24/06 (receipt of replacement attached)
h) We were assured that this problem would not arise again (letter attached)
i) However within a fortnight we faced the same problem again
j) We contacted Mr. Beerla at Muruti Suzuki, Mumbai yet another time.
k) Now, we were informed that the brake pad mechanism in our car had been found to be from a defective lot & the new lot would arrive soon.
l) Once again, on 29/07 the New Set BRAKE PAD Mechanism was replaced & car returned to us with full guarantee.
To our Great Surprise & Anguish, the very nest day on 30/07, we found that the brake operation is emitting harsh screeching sound.
This has been checked & verified by Mr. Beerla (Maruti) & Mr. Subhash (Sr. Works Manager – SAI SERVICE, Mumbai)
We are totally disillusioned, dissatisfied & unhappy with the whole situation.
As is obvious, we made the first mistake in accepting the replacement of an essential spare parts in a brand new Car on the first day itself.
But this was prompted by total faith in product & quality of MARUTI SUZUKI
We now finally believe that this is an inherent problem in the Motor Car itself & we are no longer prepared to accept ‘Experimentation & Research’ on a brand New Car that was bought by us just 3-4 Weeks ago.
WE HAD REQUESTED MARUTI SUZUKI TO KEEP THE CAR AND DO WHAT EVER CHAGES / RECITIFICATION REQUIRED TILL THEY ARE NOT SATISFIED WITH THE PROBLEM BEEN SOLVED.
DESPITE OF OUR REQUEST AGAIN AND AGAIN, ONLY THE BREAK PADS WERE CHANGED AND FALSE PROMISES WERE GIVEN TO US EACH TIME. YET WE FACE PROBLEM IN THE VEHICLE. THE CAR IS LYING IN MY RESIDENCIAL PARKING LOT UNUSED.
OUR PATIENCE HAS NOW WORN OUT
We attach herewith all the necessary documentary proof to support the above facts.
We feel cheated, disillusioned and totally dis satisfied with the shabby treatment meted out to us by your indian partners.
We purchased your brand because of the much acclaimed good name of MARUTI
SUZUKI... Also because we have excellent experience with OUR OTHER CAR TOYOTA INNOVA... another japanese colloboration but a vast difference in the attitude and services.
We have sought legal advice & have been advised by our solicitors that NOW after providing 4 separate opportunities to your company (as Explained above) we have now every right to seek complete Replacement of the vehicle
We are feeling helpless, and before we proceed for any further action we knock
at your door for the last time... HOPE OUR GENIUNE GRIEVANCE IS ADDRESSED IMMEDIATELY.
We hope that MARUTI SUZUKI would wish to have one more happy customer & would provide us immediate replacement of the vehicle to provide us relief from our month long anguish.
AWAITING YOUR PROMPT AND FAVOURABLE RESPONSE.
BEST REGARDS
THANKING YOU
YOURS SINCERELY
MS. AMI SHIVPURI
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