I booked the air india ticket online for Domestic route (hyd - mum) My account was debited after the online reservation transaction failed due to air india system error. System issued me with incorrect PNR which call center people did not recognize. I had to make 25 calls to get hold of correct team to discuss my ticket status. I was told to book the fresh ticket and we will process the full refund in 3 working days. Today is the 10th working day and there is no sign of refund. I have send emails but there is no response. I am trying to get hold of the online ticket reservation help line but there is no response there too. Bottom line: air india customer service is the worst possible service i have ever experienced. I would not advice my friends and family to ever try and book the ticket again from air india site or travel with air india carrie
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