My background
HDFC Bank ex employee, 2 saving accounts, 1 credit card, and 2 loans running with HDFC bank
Feedback background
I was in need for statement of account of my Auto loan
Feedback
1. I was in need for my statement of account from hdfc bank for my auto loan, I called 61606161 and got the address of loan centre pune
2. There was no landmark told to me hence I found it difficult to search for loan centre
3. Why can not we send the statement of account on registered e mails id or can we have a customer portal for loan account customers?
4. Good thing we are not charging the customers for statement of account, thanks for the same
5. I went to the address, and found that there is a door at ground fl which was closed, customer may assume the loan centre is closed
6. Although the same was working on 1st fl, it the customer is suppose to use the lift?
7. Before walk in to a loan centre, I request for statement of account on phone banking and through e mail to bank
8. I stand in the que for customer service
9. Customer service lady asked me to call again to phone banking officer? why? why can not we accept the request directly from customer when he is in loan centre and in front of customer service desk
10. I did not call, she accepted the request after speaking to her about 9th point
11. Before above, I was not able to see the representative from the glass installed there with strips in between
12. Even when we issue the token, why we want our customer to stand in the office? why can we have a chair for him to sit (look at other banks e .g. kotak)
13. I also request for NOC also for another loan, lady asked me for charges?
14. I am fine with charges but why 250? why so costly?
15. Ok I agree for cost even, she asked me to go to bank branch and deposit the money
16. Why can not we accept the petty cash at loan centre, just rs, 250 OR debit customer account by taking the signature from him for SI / ECS OR ask him to use net banking and give the money
17. Incase we need the cashier, than why the loan centre is not available at bank branch
18. Ok fine, I went to HDFC bank at Shankar sheth road, pune
19. The gl fl cash counter was only for > 50 k cash receipts, what about me . rs, 250? no board, no communication
20. Finally security person told me to go on 1st fl, there was a long que
21. I came to know that there are 2 windows for cash receipt, but only when there is long que, the other window will work (mercy of bank)
22. Hence I stand in the que,
23. There was no name display on this desk, the other window started in between, security insult the customer who thought they can get chance for new window
24. Window lady name was displayed, lady was fast enough to service the customer and even kind
25. My window was as slow as possible, in the mean time I seen insurance banners on the right hand side
26. Do you expect customer to get the one new relation with you when he is already having problem in one que/ relation
27. Finally I deposit the cash, but that time I came to know all problems. Issues . audit s of the bank thanks to Deepak Joshi as he was discussing the same loud enough to irritate us
28. I again went back to loan centre and finally got the statement of account and NOC
29. I tried to write this on site, could not succeed as character limit, but received the call from customer service for communicating that he is sending my statement of account on my e mail, I laughed
30. I agree, I was in urgency hence I went to loan centre but thanks to that I am able to share the feedback which I consider as valuable
Please note, there are few nbfc s like Bajaj Finance where the loan statement is available under customer portal for free of cost anytime
Regards
Deepak Phadke
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