I am Chandrasekaran N from Chennai, one of the ‘frustrated’ HDFC Insurance customers. I would like to share one of the worst experiences with HDFC insurance company.
I have mistakenly taken a ULIP policy POLICY NO: 12585167 from this company. I have paid this year's premium Rs. 20000/- in-advance before the due date (by cash Rs. 20, 000/- on 7th Jan Cash Receipt No. ABX07367). But the said company’s ‘poor’ system didn’t take that into account and it had taken an additional amount of Rs. 20000/- from my credit card on 30 Jan.
I have sent several written letter / emails / Hell no. of calls, may be 20 calls spent around 5 to 8 hours with your use-less customer-care executives & so called “Managers” (God only knows what they will manage!!!).
Whenever I call a customer care executive, the response would be "it will take another 7 working days to receive your refund amount. Almost, one month was over…. I have been still waiting, waiting, waiting…. I don’t know how many years I have to wait…???
Please remember that ‘I’m alive and fighting with them to get the amount, think about if, I’m NOT alive!!! The message to all is that ‘Don’t take any kind of policy / relationship with this company!!! ’
Chandrasekaran N.
Chennai.
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