This is the Detailed information of Mail 1, 2 and 3
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Mail 1
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Iam Mr. N.venkata subbarao. iam a resident of kandukur, prakasam district. i bought a two wheeler "Glamour" from associated auto service, ongole on 24.08.08. My vehicle reg.no. A.P.27 AB1167. I got the five free services at authoraised herohonda servicing centre. I found a noise in the engine of my vehicle. I took my vehicle to Associated auto service, Ongole where I bought the vehicle. The manager concerned said that the warranty period was over. Then I argued with them that i had three years of warranty period and how it would be over with in one year. they said that as i have not approached them for five services, so we are not responceble for your vehicle. Then i told that i had serviced the vehicle on authoraised service centre. You must responceble for me and my vehicle. Then they agreed to repair the bike and asked me four the four days of time to repair the vehicle.
after four days i called them phone and asked whether the repair was over? they said that we have changed the clutch outer. They also said they had to check the crank assembly also. They said that we have changed the crank for your safe. I asked them to check the bore also, as there was a chance of getting of its damage. They replied that the bore was O.K. They chargd 639 rupees show room bill and the mechanic named balu demanded 500 rupees for mechanical charges with out bill.
when i started the vehicle the same problem and noise was observed again. they said that noise would disappear in two days. After four days the noise was increased then i took the vehicle to Nagarjuna motors, kandukur. I asked them to check the trouble. They checked the vehicle and said the crank and bore was damaged. Then i checked the bill given to me by associated auto service, ongole. I found they noted that piston and rings were also changed. I was shocked to know that with out my notice they changed piston and rings. And they set some old crank and bore instead of the new one. I found some scrathes and cracks on the bore also. I wonder why the crank failed in two days. Where is the trouble, in spare parts or in service centre.
CHEATING DONE TO ME AT THE ASSOCIATED AUTO SERVICE, ONGOLE
1. They have not changed the crank, piston and rings but charged the bill.
2. They set some old crank and bore instead of the new one. I found some scrathes and cracks on the bore
3. They kept my vehicle with them more than 12 days for repair in the showroom
4. They demand five hundred ruppes for mechanical charges with out bill.
5. As a customer I feel insulted and a lot of time waste because of the irresponsible deal of the associated auto service, Ongole.
6. At the time of bike purchasing they have not given to me the tool kit and passport
7. They have charged Rs. 800/- more than the price mentioned in the invoice.
8. They refused to enter my vehicle in my friends passport
9. With out my notice they filled the sixth service coupon.
I request you to please look into the matter and take necessary action against associated auto service Ongole in this issue as early as possible. Here with I am sending all the proofs related to this issue.
I request you to please replace with a new vehicle, as a service centre cheated me largely. If not I want to go to customer's court for justice.
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Mail 2
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To
Hero honda motor limited
New delhi
Respected sir,
10 days back I sent a mail to the branches of vijaya wada, hyderbad, bangalore and the same mail today I am forwording to your head office. The mail sent to the above three branches. After sending the mail the responce from the company side is less than that of the "Ongole Associated auto service (10854) cheeting.
ANOTHER CHEATING DONE BY ASSOCIATED AUTO SERVICE IN ONGOLE.
1. 30-12-09 The ongole show room manager called me from the mobile no is 9246490816 and said that HERO HONDA MOTORS LIMITED service engineering team from vijayawada will visit our ongole show room today.so they asked me to counsult the team and rectify the problem. But I refused to go to showroom.once I was cheated by the associated showroom, so that I disagree with them to visit the show room. Then the same matter was sent to my mobile as a message and I sent the reply saying that I am not visiting the show room.
2. 02-01-10 the manager asked my shop address and said that the service engineering team is coming to visit your shop. After telling the address the service engineering team visited the shop in 20 minutes. Two persons came to the shop. One person is introduced as Mr. Chandra sekhar, service engineer and the second person introduced as senior engineer from hero honda motor limited. They bought the mail copy which I sent before. They discussed with the mail copy matter from 4pm to 7pm.in my shop. They tried to convence me and said that the problem accured parts will be replace by new one's.and I asked them to replace a new vehicle to me instead of new parts. After a few minutes of convincing they made me to agree for replacing the new parts instead of new vehicle.
3. 05-01-10 at 8.53 pm Chandra sekhar called to my mobile number from the land number
0866-2490703 and to visit the show room at 06-01-10 4pm.and said that they will replace the parts. In the morning of 06-01-10 at 9.30am. I called to 0866-2490703, which I got the incoming number and I asked for chandra sekhar. A lady lifted the call and said that with the name of chandra sekhar no one is here. Then I said to her that service engineer chandra sekher called from this number yestarday night. Then she told this is vijayawada hero honda show room and none with the name of chandra sekhar working here. After that I called to vijayawada area office and took the chandra sekhar's mobile number from Mr. Srinivas. The mobile number is 9703886060.I called to the number and said that I am ready to visit the showroom because of your requesting. Listening
my word he was shocked and said that he never visited my shop in kandukur. He advised me to consult Mr. Basava raju, service engineer of this division. Then I understood that was cheated again by the asscociated auto service, Ongole. I also understood that person who was introduced to me Chandra sekhar was not the real Chandra sekhar. A wrong person was introduced me as Chandra sekar.
4. Later I called Mr. Basava raju and explained the whole thing. Then mr.basava raju enquired and told me that the person who was introduced as senior engineer was the branch manager Balaraju, vijayawada hero honda showroom.and also told that he could not know the person who was introduced as Chandra sekar. I gave a complaint to him to rectify my problem. But after complaining, I was cheated again. I am asking you wheather the aim of the company is to serve the customer or to cheet the customer. Is the customer a fool in your view. I came to a conclusion not to buy the bike of this brand. I wish to advice my circle not to buy the bike of this brand as I was cheated repeatedly. I got irritated with the activities of the ongole associated auto service. The company is world wide imaged brand. But if it cannot rectify such a custmor problems it will comes to an end. Your company should take a severe action on such type of deals. Much flurting is taking placing hero honda company more than the political field. I hope that no one should be cheated like me. I had a good hope before this cheating. But I lost all my hopes after this issue.
By all the above this cheating I had lost my business and financially lost. I want some comprensation from the company. If the company cannot, I will go to the consumer's court for justice. and I will give this infermation to media for all the above cheating. I should get the response immediately.such an educated and business people like me was cheated easly how can the uneducated and rural people might not be cheated by you.
Hero honda company is the mother and the vehicle is like its child. The cheating in the showroom is like the mother gaves poison to her child.
Some wrong persons asked me to come to the showroom what does it mean? I think they are ready to do any harm to me. How can i be peaceful after learning that some wrong persons were introduced as service engineers? I feel a lot of mental tension over.
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Mail 3
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Ref:- Mails 1, 2, 3
I sent a total of three mails to you.
After sending the the first mail the staff of the Herohonda dealer from vijayawada posing as service engineers cheated me.
After sending the second mail service engineer Mr. Basavaraju came to kandukur. Though I tried to show the proofs there was no response from him.
After sending third mail, The managers of Herohonda showroom from Vijayawada & Ongole along with three unknown persons total 5 persons came in Quallis vehicle
no: AP-16 AH-3666 and thretened us on 6th by 3.30 p.m. they came to Kandukur to our shop. The details are as follows:-
What is your demand?
I replied that since you have cheated me, I request you to replce a new vehicle
They replied that you have used the vehicle for 1 1/2 years how can you expect a new vehicle. We will arrange new spareparts for the old ones. The mistake was done
inadvertantly.
I replied that it was not a mistake. It was clear-cut cheating. so you have to pay compensation. I don't want to be cheated again and again. I demand that you
should give me a new bike. Otherwise I will try to burn this bike before your showroom by dousing with petrol. Then their resoponse was like this.
we appreciate you! Inform us before you burn the bike. We will also see and enjoy. Even if you burn the bike or publicise our frandulent dealings to public
through media, it will not diminish or tarnish the brand image of Herohonda. Nobody will stop from buying our product.
please show me a place when there is no fraud or cheating. Justice is not perpetuated in judiciary. After the death of Mahatma Gandhiji, the father of the
Nation no body is practising truth or honesty. If we do not Cheat the public in one way or the other how can we live. We have dealerships in many places and
we enjoy a lot of influence through our Companies. What ever we say is truth. Company people cannot do us any harm. The service engineer also toe our line of
thinking. It is to your utter disadvantage. We can harm you if we so like. It takes us no time to harm to you. So becareful. In this way they warned me.
From 3.30 P.M. to 6.00P.M. this process of threatening continued unabated.
We recorded all this talk through our cellphone. For every complaint they want proof to be shown. I asked my friend to take a photograph of the Quallis in
which they arrived. When he was taking photographs the said five people surround him and snatched away the cellphone and deleted all that was already recorded
from the phone.
The Manager of Ongole showroom asked my friend whether he knows them whom they are. He said that he is C.I. from crime branch. What is your Qualification?
I will book F.I.R. against you, I will spoil your life. Many big people are involved in this issue. I will see your end. He further said that he enjoys
a lot of political background. Later he asked my friend about me What is your friend's background? What are his other types of business? What is his father's
name? We will leave you if you tell all these things. With this incident my friend was frightened to the core.
Though we wanted to lodge a complaint with the police people, I was prevented by the persons at home. Later they went to Mr. RamanaReddy, the owner of
the Petrolbunk and asked him to interfere and find an amicable solution. They informed Mr. Ramanareddy that the fault lies with them. But no settlement
was possible through him.
As a businessman, I value every rupee. I don't want to waste even a single rupee unnecessirily. I came up on self efforts though Iam a person of the
specified nature, I have got ready to burn my bike worth 54, 000/-. It is the result of your irresponsibility and forced irritation. They are in a position
to think that nothing will happen, as the Herohonda has a great brand value. They admit publicly that these type of cheating is common at every dealer.
They are asking me listen to their words and do what they have said. I want to teach a lesson for the dealer like this by taking all the issue along with
the proofs to the print and electronic media. I hope that no dealer will come forward to Cheat the customers this way. They said that everything you do is
useless. Nothing will happen to them. Nobody can change them. They remarked my efforts useless. Though the dealer is not ashamed of doing repeated Cheating,
you are not brave enough to do Justice for the Customer like me. Hats-off to you for your courage and sincerity. It is my last mail. I have not enough time
and patience to send mails. I have already lost my faith towards your timely response.
after they threatend me on 6.2.10, I tried to inform the Service engineer Mr. Basavaraju about how they threatened me. I phoned him more than 15 times but
he has not lifted and answered my phone. I think it is useless to deal with him. I want a reply and reasonable response from you in three days. If not I cannot
do anything except burning my bike.
I don't want the replacement of the bike. I don't want to buy any bike of your brand all my life. Take back the bike and return the amount of 54, 000/-
that was paid by me at the time of purchasing. Your dealer has threatened me that he could do any harm against me. What can he do? He may disturb my
wealth and kill me. But Iam ready to face any conquence. Finally I am taking leave from you with infinite thanks, as your dealer has repeatedly Cheating and the
Company has been silent as a dumb person. If you are not in a position to know and enquire over the issue though I have informed you that I am getting ready to
burn bike; You will have to face and experience the consequences.
I want to spread the issue of your Cheating all over the Country. I am ready to spend on this issue. I will prove the power of the Customer to your
sleeping Company. I will close the curtain over the immense belief and faith on your Brand. Don't think that I have no such scope. I am a person who can do 100%
what I have already told you. I cannot bare any Cheating done by anybody. I take your Cheating as an insult. At first I though that your Mechanic was Cheat.
Later it was proved in the matter of your dealer and the Service engineer. I have already confirmed this. Please informed me in three days. Whether the Company
is also Corrupted.
I want to ask one Question. What is the aim or motto of Herohonda. Is it Service oriented or Cheating and threatening the Customers? When the dealers are
doing a lot of harm to the Customers what prevents you to take stringent action against the dealer. How many persons will you send to fight against the Customer?
Even Service engineers toe his line. I demand total Justice from you. Is there no method to check or control the dealer, Why do you pay a deafear to our
compliants? There is no proper response from you. I think your Company is in slumber. Open your eyes. Otherwise Customers like me will be put to a lot of
hardship and suffering. It does not answer well for the reputation and goodwill of your esteemed Company. One mistake will cause a lot of damage. So arise and
awake and take prompt action. Against the erring dealer and do me Justice.
"Justice delayed is Justice denied"
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