RESPECTED SIR/ MADAM
I AM JITESH SHASHIKANT SHETH AGE:27 STAYING AT KANDIVALI (W). SIR I HAVE TAKEN BIKE SPLENDOR NXG (HERO HONDA). I HAVE FOLLOWING DETAILS
NAME: JITESH SHASHIKANT SHETH
ADDRESS: B/303 SURENDRA NAGAR SOC. LTD, S.V.ROAD, RAM GALLY, KANDIVALI (W) MUMBAI-400067.
MOB:9773458258
RUPEES: 49, 470/- (FORTY NINE THOUSAND FOUR HUNDRED SEVENTY RUPEES ONLY)
CHEQUE NO : 355203
DATE:- 31/07/10
BILL NO:1375
BOOKING NO : 176
DEALER NAME: AUTO LINK (SAGAR SHETH – 9833222802)
ADDRESS: DAMODAR MHATRE WADI, NEAR SONI TOWER, HARIDAS NAGAR, BORIVALI (W) MUMBAI-400092
TEL: 022-28068858/59/60
VEHICLE NO: MH-02 BU 1054.
THIS IS FULL DETAIL OF MY BIKE .
1. DURING THE TIME OF TAKING BIKE I HAVE COMPLAINED THAT THERE IS NOT PROPER WORKING OF BIKE BUT THEY SAID EVERYTHING IS PROPER AND WORKING . BUT AFTER WEEK WHEN I GONE TO HERO HONDA SERVICE CENTRE, WHEN THEY OPEN THE SEAT THEIR WAS NO NUT BOLTS, FROM FOUR NUTS ONLY ONE NUT WAS THERE . AFTER TWO DAYS LEFT SIDE CRAWL WAS BROKEN I AGAIN GONE TO HERO HONDA SERVICE CENTRE WHEN THEY CHECKED, CRAWL BOLT WAS NOT THERE, DUE TO WHICH LEFT SIDE CRAWL WAS BROKEN. THEN THEY HAVE PLACE AN ORDER FOR AN LEFT SIDE CRAWL, BUT THEY GAVE ME AFTER THREE (3) MONTHS . WHEN I ASK THEY USE TO SAY WE HAVE PLACE AN ORDER.
2. MY 1ST (FIRST SERVICE) SERVICE WAS DATED : 25/08 AND INVOICE NO IS 6277 AT 678 KM UNDER SUP: BALA BAHI AND MACH: MANOJ . MEAN THAT TIME I HAVE COMPLAINED ABOUT SPEEDOMETER AND FUEL INDICATOR COMPLAIN BUT THAT TIME NO RESPONSE FROM MR. SAGAR SHETH. WHEN I ASKED FOR AN REASON, THEY GAVE NO PROPER REPLY. BECAUSE NO PROPER WORKING OF SPEEDOMETER AND FUEL INDICATOR WHEN I HAVE REQUEST TO DO FAST AS I HAVE TAKEN MY BIKE FOR USE AND NOT FOR SHOW PIECE. THEY GAVE ME REPLY THAT WHAT EVER YOU WANT TO DO YOU DO (“APKO JO KARNA HAI KARLO). SUCH KIND OF ANSWER THEY HAVE GIVEN ME .
3. IN THE 2ND (SECOND SERVICE) DATED : 18/10 AND INVOICE NO 8531 AT 2887KM UNDER SUP: SURESH AND MACH: IQBAL .THEY HAVE CHANGED THE SPEEDOMETER AFTER THREE MONTHS (3 MONTHS). WHEN I SAID WHY SO MUCH TIME THEY GAVE NO RESPONSE .BECAUSE WITHOUT AN SPEEDOMETER AND FUEL INDICATOR HOW CAN I RUN MY BIKE .OR CAN RIDE MY BIKE .IT WAS QUITE DIFFICULT FOR ME TO RIDE BIKE.
4. IN THE 3RD SERVICE (THIRD SERVICE) DATED 21/01 AND INVOICE NO 13329 AT 2479 UNDER SUP: MALLESH AND MACH: MAYURESH. AFTER THREE MONTHS THEY HAVE CHANGED AND GAVE ME FUEL METER. WHICH I HAVE COMPLAINED EARLIER I HAVE DONE TIMT TO TIME SERVICE AND I HAVE KEPT MY BIKE IN PROPER CONDITIONS BUT STILL SUCH A LONG TIME MEANS AFTER AN FIVE MONTHS (5 MONTHS) ONLY TWO DELICATE PARTS BEEN CHANGED AND I HAVE ASK FOR AN REASONS EITHER NO REPLY OR WHAT YOU WOULD LIKE TO DO YOU CAN DO .I SAID THIS IS NOT AN ANSWER TO AN CUSTOMER. THEY ARE SAYING PARTS ARE NOT COMING FROM HERO HONDA FROM DELHI SO WE CAN’T HELP IT . SIR IS NOT THE WAY TO TALK WITH AN CUSTOMER .FROM BEGING THEY HAVE GIVEN ME THE DEFECTED BIKE . OR BEFORE GIVING THEY SHOULD CHECK IT COMPLETELY AND THEN ONLY SHOULD GIVE TO CUSTOMER .THIS IS FALSE THAT HERO HONDA PROVIDES GOOD SERVICE . SO WHO IS IN FAULT HERO HONDA OR THE SERVICE CENTRES. AND WHY SUCH DIFFICULTIES TO BE FACED BY CUSTOMER. I NEED REPLY.
5. AT 4TH (FORTH SERVICE) IT WAS ABOUT SERVICE THAT NOT PROPERLY DONE AT 4975 KM .ON DATED 29/03 AND INVOICE NO16906 UNDER SUP: BALA BAHI AND MACH VED.I HAVE COMPLAIN TO MR SAGAR SHETH (9833222802) BUT NO REPLY .
6. I MEET WITH AN ACCIDENT ON 02/04 BY ST BUS ON GODBUNDER ROAD NEAR EXPRESS IN HOTEL .MOSTLY IT WAS DAMAGE FROM FRONT AND LITTLE ON SIDE .SO MY CLAIM NO IS AS FOLLOWS:-
7. NAME OF INSURED: JITESH S SHETH.
POLICY NO: MOTO1988079
CLAIM NO: 3005/60611260/00/000
DATE OF LOSS :02/04
DOCUMENT NO: 1800186841
VEHICLE REGISTRATION NO: NEW
MOB NO : 9773458258
8. WHEN I ASKED ABOUT PARTS HE (MR SAGAR SHETH-9833222802) SAID ME IT WILL ARRIVE WITHIN 15 DAYS BUT AFTER 20 DAYS I GONE BACK TO HERO HONDA SERVICE CENTER AT BORIVALI IN HARIDAS NAGAR NEAR SONI TOWER HE MR SAGAR SHETH SAID STILL MORE 10 DAYS .NEXT TIME WHEN I VISITED TO HERO HONDA SERVICE CENTER STILL MORE 10 DAYS EVERY TIME WHEN I ASK ABOUT PARTS HE USE TO REPLY ME STILL PARTS HAS NOT BEEN ARRIVED FROM DELHI SERVICE CENTER THAT IS FROM HERO HONDA SERVICE CENTER (DELHI). NOT EVEN A SINGLE REPLY FROM HERO HONDA SERVICE CENTER AND NOT EVEN A SINGLE CALL FROM MR SAGAR SHETH.
9. ATLAST WHEN I CALLED TO MR.SAGAR SHETH HE SAID MY BIKE IS READY AND YOU CAN TAKE YOUR BIKE AT HOME ON 14/05 ON SATURDAY I WENT ON MONDAY TO TAKE MY BIKE THAT IS ON DATED 16/05 AND INVOICE NO 2608 AT 5142 KM UNDER SUP: PRABHAKAR AND MACH HARI . WHEN I REACHED HE IS SAYINY ME THAT YOUR BATTERY IS NOT WORKING WE HAVE TO GIVE IN WARRANTY .I SAID THAT YOU HAVE SAID ME YOUR BIKE IS READY BUT DURING THAT TIME BIKE WAS NOT READY AND IT IS BEEN DELEVRED TO MY HOME AT 8.15PM . WHEN ON 10.00PM I HAVE TESTED MY BIKE .HANDLE WAS NOT PROPER AND SPEEDOMETER IS NOT WORKING PROPER AND FUEL INDICATOR IS NOT WORKING PROPER. I SAID HIM WHEN I HAVE CALLED YOU WHY YOU HAVE SAID ME THAT MY BIKE IS READY THEN NO REASON IS BEEN PROVIDED TO ME BY MR. SAGAR SHETH APART FROM THAT HE IS STILL SAYING THAT “JO HOTA HAI WO KARLE “ AND HE HAS CUT THE PHONE .
10. STILL HE IS SAYIN ME THAT KEEP BIKE FOR MORE TWO (2 DAYS) DAYS I WILL DO OK AND I WILL GIVE . BUT SIR/MADAM TO BE VERY FRANK I HAVE NO TRUST ON MR SAGAR SHETH ANY MORE AND HOW CAN I TRUST IF HE IS CHANGING THE PARTS HOW CAN I TRUST.
11. WHEN I SAID MR. SAGAR SHETH PLEASE REPLACE ANOTHER BATTERY HE IS SAYING THAT I CAN NOT DO THAT. STILL I SAID OK WHEN I REQUESTED TO REPLACE ANOTHER BIKE TILL ANOTHER BATTERY OR PROBLEM IS SOLVED. HE (MR.SAGAR SHETH) SAID NO . STILL I SAID OK DO ONE THING KEEP MY BIKE WITH YOU AND WHEN EVERYTHING AND EVERY PROBLEM IS SOLVED THEN CALL ME I WILL TAKE MY BIKE THEN HE IS DEMANDING FOR 20 (TWENTY RUPEES) CHARGES EXTRA.PER DAY.STILL MY SPEEDOMETER AND FUEL INDICATOR AND BATTEERY PROBLEM IS NOT SOLVED.
12. WHEN I HAVE ASKED FOR AN BATERY HE SAID ME 15 TO 20 DAYS TAKEN TO CHANGE OR REPLACE NEW BATTERY.
13. WHEN I WENT TO COLLEGE AND INTERVIEW DURING THAT TIME MY BIKE GOT STOPPED AND WAS NOT WORKING .I CALLED MR SAGAR SHETH THAT IN THAT CONDITION WHAT SHOULD I DO. HE SAID ME EITHER SHOW LOCAL MECHANIC OR PUT IN TEMPO AND BRING TO SERVICE CENTER.
14. EVEN ON BILL NO 2608 HE HAS CHARGED ME FOR BATTERY CHARGING WITHOUT CHECKING .
15. I HAVE PAID THE BILL AT AROUND 4.30 OR 5.00PM ON DATED 16/05.
16. WHEN I SAID TO MR SAGAR SHETH THAT WITHOUT LIGHT OR HORN HOW CAN I TRAVEL SUCH A LONG DISTANCE HE HAD REPLIED ME KEEP YPUR BIKE AT HOME .I HAVE TAKEN BIKE FOR USE IN PROPER WAY AND FOR PROPER MEANS AND NOT FOR SHOW PIECE.
17. IN BETWEEN I HAVE CALLED TO MR ROHAN MENENZ (9819656930) THAT I HAVE SO AND SO PROBLEM WHICH I HAVE MENTIONED IN ABOVE STATEMENTS . HE SAID ME THAT PLEASE CONTACT TO MR SAGAR SHETH AND I ASK WHAT HAPPEN AND ANY REPLY THEN NO REPLY FROM THEM .
18. HE (MR.SAGAR SHETH) IS NOT LIABLE FOR KEEPING SERVICE CENTER UNLESS UNTILL HE CAN SOLVE THE PROBLEMS AND CAN CLEAR AND HANDLE THE MATTER VERY EFFICIENT AND SMOOTH WAY.
19. MR SAGAR AND SAGAR’S FATHER IS VERY RUDE, ROUGH LANGUAGE AND NO PROPER RESPONSE AND NOT LIABLE TO KEEP THE DEALER SHIP AND SERVICE CENTER OF HERO HONDA
20. I MR JITESH S SHETH (9773458258) RESIDING AT B/303 SURENDRA NAGAR SOC. LTD, S.V ROAD, RAM GALLY KANDIVALI (W) MUMBAI-400067 FILES THE COMPLAIN AGAINST MR SAGAR SHETH (9833222802) HAVING SERVICE CENTER AT DAMODAR MHATRE WADI, NEAR SONI TOWER, HARIDAS NAGAR, BORIVALI (W) MUMBAI-400092.
21. HE IS NOT LIABLE FOR KEEPING ANY MORE SERVICE CENTER
22. AS ON TILL DATE WHAT I HAVE SPEND MY MONEY AND TIME I SHOULD GET FROM HERO HONDA SERVICE CENTER (BORIVALI IN HARIDAS NAGAR, NEAR SONI TOWER)
23. I NEED THE COMPENSATION FROM STARTING THAT WHAT EVER CHARGES THEY HAVE TAKEN AND I NEED MY BIKE COMPLETE WITHIN THREE DAYS (3 DAYS) THAT IT SHOULD SOVLED FULL PROBLEM OF SPEEDOMETER, FUEL INDICATOR OR FUEL METER AND HANDLE AND BATTERY ETC WITH FULLY CHECKED AND PROPERLY CHECKED AND DONE WITH NO CHARGE .OTHERWISE I HAVE TO GO TO CONSUMER COURT AND FILES THE COMPLAINED AGAINED AGAINAT MR SAGAR SHETH (9833222802) HERO HONDA SERVICE CENTER AUTOLINK DAMODAR MHATRE WADI, NEAR SONI TOWER, HARIDAS NAGAR, BORIVALI (W) MUMBAI-400092.
24. PLEASE SEE THE MATTER FAST AND REPLY ME FAST ON MY MOBILE NO 9773458258 OR ELSE I HAVE TO KNOCK THE DOORS OF THE CONSUMER COURT FORUM.
25. JITESH S SHETH
B/303 SURENDRA NAGAR SOC, LTD
S.V.ROAD, RAM GALLY,
KANDIVALI (W)
MUMBAI-400067.
MOBILE NO. : 9773458258.
V/S
MR SAGAR SHETH
AUTOLINK A DIVISION OF DHAVAL AUTO PVT.LTD
DAMODAR MHATRE WADI,
NEAR SONI TOWER, HARIDAS NAGAR,
BORIVALI (W)
MUMBAI-400092
MOBILE NO: 9833222802
TEL NO : 28068858/59/60.
26. AS I HAVE HEARED THAT HERO HONDA IS COMING IS SPONCER FOR SA RE GA MA PA AND OTHER SHOWS ETC. SO CAN NOT SATISFY THE CUSTOMER’S NEED AND ITS PROBLEM .I HAVE TAKEN BIKE ON BASIS THAT HERO HONDA IS TRUSTED BRAND AND HOW ONE CAN FOOL THE PEOPLE ON THE NAME OF HERO HONDA OR U R RESPONSIBLE FOR IT?
27. IF BYCHANCE WITHOUT BATTERY THAT IS NO LIGHTS FROM BIKE ON ROAD AND NO HORN IN OR DURING NIGHT TIMES AND IF I HAVE DIED, THEN WHO IS RESPONSIBLE, HERO HONDA OR HERO HONDA SERVICE CENTRE .
28. PLEASE SEE THE MATTER AND REPLY FAST AS IT IS MOST URGENT.
29. THANKING YOU
JITESH SHETH
(9773458258)
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