I have purchased a Hero Honda Hunk for my son B. Vikram from M/s.S.K.Bykes, T.Nagar, Chennai-17 through M/s. Reliance Motors Ltd. On 8-6-11. we have observed a leakage of air in both the tyres (front and back) and it was reported to your service centre while doing the first servicing and inturn the approved service centre (Navas Automobiles, West mambalam, Chennai-33) have informed us that this may be due to a manufacturing defect and hence advised us to take to M/s. Reliance motors Anna salai for necessary inspection and remedy at their end. And accordingly we have taken our bike and gave it to Reliance Motors today i.e. 30-8-11.(Please refer their JOB CARD NO.83710) for necessary action. When we have approached them in the evening for collecting the bike, we were informed their inability to replace it as they have to take it to MRF for necessary replacement for which they wanted 3 to 4 days time. When I insisted that (as given in the manual) it should be replaced as this falls within warranty and there is no mention that this should be replaced only by MRF. And hence they have refused to replace the tyres and tubes. As for as I am concered this falls within the ambit of the dealer concerned and and not a third party who is not in the picture at all.
And this falls within warranty I would request you to kindly replace the tyres and tubes (both front and back) immediately without further delay of time.
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