COMPLAIN OF MISBEHAVE BY THE RESPONDANT OF AUTO NEED
I PK PANDEY REGISTERED A BIKE THROUGH CSD ON 12/8.RESPONDANT OF AUTO NEED HAS NOTED MY NAME AND PH NO BUT NOT TAKEN MY CHOICE OF COLOUR IN A REGISTER THERE WAS NO COLUMN ON THAT FOR COLOUR AND PROMISE ME TO DELIVER ME A BIKE WITHIN 10 DAYS BUT AFTER 40 DAYS PAST NOT A SINGLE RING THEY HAVE GIVEN ME WHEN I RANG UP HIM MORE THAN 400 CALLS THEY ALWAYS REPLES SIR WITHIN 3 DAYS VEHICLE WILL COME. ON 21/9 WHEN I RANG UP ONE LADY TELLY CALLER RESPONDED SIR BIKE IS AVL AFTER LOT OF REQUEST FROM MY SIDE SHE HAS AGREED AS SEEMS TO BE THEY ARE DOING MERCY ON CUSTOMER BY SELLING VEH TO CSD CUSTOMER AND TOLD ME SIR YOU CAN COME AND WHEN I REACH THERE ON 22/9 THEY HAVE FAIL TO GIVE ME A BIKE OF MY CHOICE TOLD MR PC JOSHI AND MR RAKESH SIR BIKE IS SOLD AND REPLYING YOU WILL NOT BE GIVEN COLOUR OPTION THROUGH CSD IT MY CHOICE TO DELIVER YOU OF YOUR CHOICE WE GIVE FIRST PRIORITY TO CASH CUSTOMER YOU HAVE TO WAIT FOR ANOTHER ONE WEEK. AFTER LOT OF ARGUMENT WE CAME BACK WITHOUT VEHICLE. IT IS MY REQUEST TO AUTHORITY TO INSTRUCT MEMBER TO BEHAVE PROPERLY WITH CUSTOMER IT IS CLEAR (DEFICIENCY OF SERVICE) UNDER THE CONSUMER PROTECTION ACT. MEMBER SHOULD BE TREATED ACCORDINGLY AND TO WARN NOT TO REPEAT IN FUTURE SUCH INCIDENCE WITH A CUSTOMER TO KEEP THE DIGNITY OF HERO MOTORS WITH THANKS PREM KUMAR PANDEY
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