Dear sir,
I have purchased a Yamaha FZ16 on 17th, july and in not more than two months a considerable issue of usage of substandard spare parts has came in front of us.
Bike's rear wheel rim has got a crack in it and since there are tubeless tyres, air is passing through the crack of the rim. Earlier, I thought that its a manufacturing defect so obviously showroom people will definately take care of it but when I approached the showroom than the worker over there told us that they have three other complaints with the same trouble and this kind of trouble has occured due to poor roads of the city. He also said to us that nothing can be done in this from the company's side and we have to go for an insuerance claim only.
In not more than two months, the rim which is such an important part of the bike's body has proven its substandart quality after getting a crack in not more than two months in it but what was more shoking was the attitude of the showroom people towards the issue as if it is a very regular case and this is not a fault on the company's part.
But if thats what the company people think than they should provide complimentary rims to the customer right at the purchase of the vehicle or this should be told to the customer that this bike is not to be driven on the indian roads so they should all shift themselves to US or some other developed country as the rim will crack here after riding the bike over here.
I was seeking a remedy by the company people in the showroom only but got badly dissapointed and had to choose this way to get the matter to the company's attentation. Kindly provide me with the suitable remedy as soon as possible.
Your's Sincerely,
Ankit Goel.
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