HI SIR/MADAM,
I have bought Hero Honda HUNK Double Dsc on 3rd March from SHEGAL AUTORIDERS PVT LTD (Pune-Chinchwad) on that day I found that the tank is bended and it got scratches. I went to the respective showroom from where I bought it but they did not repaired it. The Sales Manager (Mr satish pillay) asked me “do you have any letter that the bike was damaged before you take away from our showroom? ” as I don’t have the letter because I discovered it after I took it in my place.
Though I ignored that thing hoping that the bike provided is good, but out of my astonishment within a month it broke down in the middle of the road, after repairing I got it back after 5 days when I got it back it broke down again in same way within 100 km of travel. This is utterly disappointing and such a service is not expected from such a reputed company.
As I don’t have any other option I took it back to the show room, I talked to Service manager (Mr Rajesh) and general Manager (Mr Panse). Mr. Panse assured me that this time he personally look into the problem and give a written confirmation that same problem will not arise in future, but today when I asked for a written confirmation from Mr. Panse (GENERAL MANAGER) before receiving the bike from showroom he told me “we do not give anything in written and you don’t expect it from me”. Mr Rajesh (SERVICE MANAGER) told me “Bike ha kharab ho e sakta ha, kharab hua to fir le k ana...” More over that I saw fuel tank and silencer colour was damaged during servicing.
I have value for my time, it is not possible for me to spend such time every other day for repairing my new Bike, apart from the hassles that I need to face for it.
I got horrible response from SHEGAL AUTORIDERS PVT LTD (Pune-Chinchwad), so without a written confirmation I do not received my vehicle.
I have already send few mails at [email protected] but did not got any response.
Please HELP ME out!!!
Please let me know if you need any more details.
Please find my bike details :
Model: HUNK 10 REAR DSC SELF CA CANDY BLAZING READ
Chassis No . :MBLKC13EFBGA01573
Engine No. :KC13EEBGA03950
Customer Id : 1086198
Reg No. : MH 14 CR 5398
Invoice No. 1086198
Showroom Details :
SHEGAL AUTORIDERS PVT
D-II 64/6 M.I.D.C Chinchwar pune – 411009
Ph :020-30636666/00/08/13
Owner Name: Nicky sehgal
Contact Details :9822063788/9822403796
Thanks,
Prasanta Das
8007987245
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