I booked Swift Dzire on 7th August with Sai Service at Goregaon, Mumbai by paying Rs. 50, 000 as booking amount. My precondition was quick delivery as I recently returned back from abroad and don't have any means of commutation. At the time of booking the sales executive committed to deliver the car by in 4 weeks. Now 7 weeks are over, still there is no sight of the car. On escalation to the manager he flatly refuses to accept that any such commitments were made. Usually business is based on verbal commitment and there is no proof using which I can approach the authorities. I feeling helpless in this situation have no clue whom to approach for justice.
I got to know from reliable sources that dealers are taking the booking amount and earning interest on this money and then selling the car in black market at a premium price. Since its a festive season the market is hot.
Is there any law or authorities in this country to check such business malpractices and protect the consumer rights. This is only country where people have to run behind the dealers with money to buy a car.
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