Dear Sir,
I brought my Brand New Activa from Honda Authorised Dealers M/s Mascot Motors, Nagpur. After 1 month i brought down to M/s Mascot Motors for First Free Servicing Of My Activa and deposited my vehicle key with them but after servicing of My Activa i received a Phone call from service center that they are unable to locate my locate my vehicle key and asked me to bring the alternate key which i have with me i was completely panic after listening to this i reached their service center with my Alternative key and found that they have lost my key after hearing this i loose my temper and i started firing them for their negligence towards customer property also at the time of delivery the Logo/Trademarks of Activa at the top of Handle was vanished or u can say stolen from it.
To settle this issue their Service Engineer promised me for New Locks for Vehicle at their own expenses and also provide me the Logo for Handle. For this they asked me to wait for 7-8 days which i did and also after this they were least bother about this issue and i have no sign of their follow-ups even after 7-8 days so i contacted them and they asked me to bring the vehicle to the their Service Center. After taking my vehicle to them
1) They provide me with Logo which got stolen at the time of servicing.
2) Coming to second issue about my Lost Key they are unable to provide me with new lock on insisting to this i was asked to purchase new lock at my own cost and they can only insure my lost in returns of Duplicate Key from Local Key Makers. I was totally stunned by their statement it was a do-do situation as i have found no other ways to deals with it. Also they promise the key produce i.e. Duplicate from key makers will be of good quality and i have no problems in future. But after 1 day after handling me the Duplicate Key i experience problems with my vehicle lock with duplicate key as they are not Genuine to which i again brought the vehicle to service center and again insisted on providing New Locks because for sure Duplicate key will result in wear & tear of my my vehicle lock.
But they what do is they lubricate my lock and handed over me the the vehicle stating that the key is good along with their meaningless comments. 2-3 Days have passed i am still experiencing problems of mating with my lock
& Duplicate Key.
Sir i seek your help in this matter and request you take strict action against this Faulty Services Of the Dealer (M/s Mascot Motors, Nagpur)
Your's faithfully
Huzefa Fani
E-mail:[email protected]
9960757912
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