I am writing to express my dissatisfaction with services I received from Marikar (Motors) Ltd., Honda Division, Marthandam on various grounds.
• I had bitter experience right from booking to getting the delivery of the vehicle
• Spares are not at all available at the store
• When I went to take my vehicle after first service, the experience was even bad. I shared this in detail with Mr. Parameswaran, the Manager at Nagercoil.
• And the highlight is, I gave my vehicle for second free service on 16th September. I went to take the vehicle on 17th Service. To my surprise, water wash was not done. When asked, the service engineer told me that the machine is repair. He asked me to go after few days. Again I went on 24th September just for water wash. This time the service engineer informed me that it cannot be done because of the shortage of manpower. Now he has asked me to go after few days. No proper time or date has been given for my next visit. I’m not sure whether this will be done during my next visit.
• I have to go for the third time for a water wash. Instead if it was followed up properly, the issue would have solved with the second visit itself.
• If I am asked to rank on customer satisfaction, I prefer to give a big zero.
I would appreciate it if you investigate this matter and take appropriate action. You may contact me at 9946733354 if you require like any additional information. Kindly notify me in writing about the results of your investigation.
If I don’t get a convincing reply, I will be forced to take up the issue legally.
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