Dear Consorn Person,
The bike delivered to me with many defect & part replaced with scrab parts, bellow mension is the history with no response.
&-- Forwarded Message &-
From: Anuf mulla
To: Honda Customer Care
Cc: [email protected]
Sent: Sat, August 28 4:15:52 PM
Subject: Dont Do Favour On Me Mr Prashant Shinde For The Defective Bike MH05AT1716
Dear Prashant Shinde,
Bellow mention are problem in the bike from the time i had purchased & many visits to the so called authorized dealer v j honda work shop, i was harassed by keeping the vehicle for days & .
I want to know what work has been done for the mention bellow problem till date, the bike is free of any defect, if so please put me in writing, 3rd free service has been done or not & this is the policy of honda to replace the defect part by scrab one, many times the bike has been at the v j honda work shop for problems mention bellow & what scrab spare has been fitted to the bike.
Mr Prashant Shinde don't forcefully make me bring the bike to the work shop at your convenient time for deliberately you had replace the existing parts by scrab one of the bike & harest me many times, as i had experienced bad work quality of the dealer v j honda & don't ever hang the phone on me like that. I has experience the policy of honda & its dealership, from a mechanic to service engineer & you mr prashant shinde also, the last telephonic conversation 2, 3 days ago by you, i was in embarrassment how can a honda personal like you cannot let me speak & justify all the deliberate mistake caused by honda dealer, despite every time you cannot solve the problem i had trust some senior personal will solve, but from mechanic to service engineer, the defect cannot be clear, at the last visit to the workshop i was told the clutch was check & the clutch plate & pressure plate guage was also check, but the clutch was not check or open, the person who worked on the bike conform that it was not opened, every time you guys has lied i don't have any trust in honda. I had suffered a lot, I don't want the defect product & cannot bear.
The problem i am facing with my bike mh05at1716 are mention bellow:
1) Front Disc Brake Failure, work done by replacing the existing with scrab one.
2) Both Front Suspension Leakage, done
3) Clutch Jerks, Not Done
4) Cannot Neutral In Stop Position, Not Done
5) 5th Gear Slips, Not Done
6) Engine Stops While Driving When It Is Raining, Not Done
7) Headlight Deeper Does Not Work Properly, Not Done
Regards
Anuf A. Mulla
9987564524
&-- Forwarded Message &-
From: Anuf mulla
To: [email protected]
Cc: [email protected]
Sent: Wed, August 18 1:55:13 PM
Subject: Re: Your Query/Feedback
Dear concern person,
Full front disc brake system has been changed with used one or of any accedental or scrab bike, every time it has been done delibetry by V J Honda, the bike is in hyp. with hdfc bank ltd., i dont want the scrab, the scrab is lying at my house, emi & intrest will be paid by you from the time it has been purchase by me.
Regards
Anuf A. Mulla
9987564524
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From: Anuf mulla
To: [email protected]
Cc: [email protected]
Sent: Mon, July 26 2:20:13 AM
Subject: Re: Your Query/Feedback
Dear Ramranjan Kumar,
Thanks For your response.
The problem i am facing with my bike mh05at1716 are mention bellow:
1) Front Disc Brake Failure
2) Both Front Suspension Leakage
3) Clutch Jerks
4) Cannot Neutral In Stop Position
5) 5th Gear Slips
6) Engine Stops While Driving When It Is Raining
7) Headlight Deeper Does Not Work Properly
On 19/07 Sunday near about 3:30 pm i received a call from arti madiwal (vj honda badlapur) to bring the bike mh05at1716 to sought the problem i am facing for past four months in my bike & i have weekly off only on Sundays, as it was not possible for me on the same day the appointment was fixed on 25/07 & the lady had promised to deliver the bike same day evening, as the problem has not been sought for so long i suggested her to go throw the earlier job cards & make sure the necessary spares are available, she has committed.
On 25/07 Sunday as it was fixed i was there with my bike mh05at1716 the lady arti madiwal introduce me to mr veviek mishra (service advisor), i explain mr veviek & shailesh (technician) the problems i am facing with my bike which mr veviek & shailesh knows very well as the work has been done by them for past 4 months, i was asked wait, till 4 pm nothing has done the bike was kept aside & not a single work can be done & i had to take my bike return, i had waste whole day with prior appointment which was meant for my kids. As the bike is major defect the work cannot be done. I request you to take the defect piece of metal junk & please give my money back as i have enjoy the quality of humiliation, enjoy the quality of mentally torture, enjoy the quality bad service
Dear Ramranjan Kumar for how many rounds of humiliation, mentally torture, waste of time i have to bear with you guys, please return my money i cannot take it any more.
Regards
Anuf Aslam Mulla
9987564524
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From: "[email protected]"
To: [email protected]
Sent: Wed, July 14 10:27:36 PM
Subject: Your Query/Feedback
Dear Mr. Anuf Mulla
We thank you for visiting our website & sharing your concerns. We are looking into the matter and shall be getting back to you shortly. We request you to bear with us till such time.
Thanking You and assuring our best attention always.
Ramranjan Kumar
Customer Relations
Tel: 0124-2291000, 9871890834, 1800 11 3434 (Toll free for BSNL/MTNL)
Fax: 0124-2290891
e-mail: [email protected]
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