PRAKASH RATHOD
16, New Manhar Park
Zulta-Minara Road
Gomtipur
Ahmedabad 380 021
Cell No. 98250 98423
Email: [email protected]
May 23
The Customer Care Wing
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122050
Phone: 91 - 124 - 2290911-19, 2290926
Fax: 91 - 124 - 2290891, 2290890
Sub. Replacement of Steering – Honda CB Twister
Purchased on 10.11.2010 from M/s Punjab Honda, Ahmedabad
Ref. Frame No. ME4JC47 – 2KA8076446
Engine No. JC47E - 0119971
Dear Sir,
I belong to a middle class family, working with Western India Automobile Association (WIAA) as EDP In-charge. I am very fond of two-wheelers. To fulfil my long cherished wish, I opted to buy a HONDA CB TWISTER (Self start) and I purchased my Honda on 10.11.2010 from M/s Punjab Honda, Ahmedabad. It was giving me a pleasurable ride and I am quite satisfied with the bike and its performance.
Unfortunately, on 26th January I met with an accident with another two-wheeler, and the steering of my vehicle was damaged. Since the vehicle was insured, I contacted M/s Punjab Honda on 27.01.2011 from where I purchased the vehicle. The claim was passed on the very next day but surprisingly my vehicle was not repaired at that time. On inquiry, I have been informed by the Stores Divison of M/s Punjab Honda that they don’t have stock of Steering, and the same will be replaced when the manufacturer i.e Honda delivers the steering to them.
To my great astonishment, now it has already 5 months have elapsed the steering has not yet replaced. I am still driving the bike with the damaged steering which, of course is a threat to my life, as I won’t be able to control the bike the way I wanted. As a manufacturer of repute, it is beyond my imagination to believe that the company doesn’t have ample stock of spares. Before I knock any other door to get justice, I feel that it is my duty to inform you that as a manufacturer, you are not giving the importance of “human-life”. Every alternate day, I am contacting the Honda dealer i.e. Punjab Honda, and am getting the same reply “no stock”.
Contd..02
.02
I think 5 months is enough time for a company like you to replace the steering. I would, therefore, request you to kindly instruct your Dealer i.e.M/s Punjab Honda to replace the steering immediately or if you have not supplied the steering to your Dealer, please supply it immediately so that I will get my bike repaired immediately.
I am sure, you will take immediate remedial measures to this serious issue.
With regards,
Yours sincerely,
(Prakash Rathod)
Copy to. West Regional Office
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 26, Survey No.47,
Vivek Nagar, Akurdi,
Pune, Maharastra-411035
Tel: 020-27240026 – 28
With a request to instruct M/s Punjab Honda, Ahmedabad to replace the steering immediately.
.. M/s Punjab Honda
Ahmedabad
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