I am writing this complaint regarding the gear box defect of my newly purchased Honda Unicorn Dazzler. It has only been 4 days since the delivery (07 that I have encountered gear shifting problems between the N, 1st and 2nd gear! I have reported this problem to the Honda Service Station. Despite their effort in identifying the problem, they did some adjustments with the clutch according to their claim and one of their service personnel told me that if the problem persist i must report in the morning and they will do something about it. I even cleared the doubt with him regarding whether this problem was minor and if it was common with new bikes. To this he denied saying that it shouldn't happen even rarely.i.e it should be completely proper with the shifting. After driving off from the service station i still wasn't satisfied as the problem still continued. I decided to report early morning the day after which was today. After booking for the complaint, i paid a visit in the afternoon to see the status and conclusion of the problem. It seemed that it was ready to take away. I was surprised because the personnel had told me that it would take at-least two days to repair the gear box. I inquired with the service man who was dealing with my bike and what he had to say was completely the opposite of what the personnel had told me the other day. This Service worker told me that it was actually a common thing for new bikes. He added that after completing 1000kms the gear shifting will be fine. He assured me that there was no problem with the gear box. It was a problem with the clutch and so he adjusted it (again). Even after that i still wasn't convinced with his words now that either of the service men are giving me two different explanations. I am deeply disappointed with this sort of behavior from a company that I had been trusting from its talks and values guaranteed by them through media.
I will be very grateful if my complaint is taken care of and that it will be treated as a top priority by whoever this complaint will concern to.
Thank you,
Royson D'souza (Owner of Honda Unicorn Dazzler)
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