Dated: - 24th October
Subject: RECTIFICATION / REPAIR OF HUNDAI CAR i10 REGISTRATION NO HR 26 BH 9199
Dear Sir,
I had purchase the above mention car in the month of Feb 11 from Orion Hundai, Gurgaon, Haryana. It has done approx 2600 KM.
On 25th July I observed that car was missing in during the cold start in the morning & evening and not giving enough power. I had taken this car to Orion and apprised him about the problem. The cold start problem has not been rectified from last 1.5 months. As per the workshop they had tried to rectified no of times without any success.
After enquiring from about its rectification number of times from the workshop, I have come to know my car has been sent to Hundai, Delhi. I have been trying to talk to Hundai customer care and Hundai International in Korea. But unfortunately I have not received any satisfactory answer of its problem. Every time I am informed that spare parts and software program will be coming from Korea after 15 days.
Orion workshop has given me standby car for my use. I find hard to believe that i10 car which is being manufacture and used in India by number of people it has not forecasted spares to give customer satisfactory service.
As you know car which has been purchased by me just few months back is being kept in the workshop for such a long time. I feel there is some major problem which can’t be rectified by the company. I feel it’s a real mental harassment of not enjoying the position of a new car which has been bought by me in great difficulty.
May I requested you to help me in getting the car at an early date from the company as all my sincere effect has failed.
Thanking you,
Neeraj Verma
0 comments