Dear Sir / Madam
Subject: i10 Asta - Letter of complaint regarding
helplessness shown by your Sales executives of Rishabh Hyundai Showroom in
providing services that were committed before buying the car.
This is to bring to your kind notice that I, Bimaljeet Kaur, purchased i10
Asta on - 30th May 10. Like any other customer, before finalizing the
car we had number of discussions regarding the features, models &
price etc. of the i10 car. The sales person – Mr. Sunil Gupta, tried
his level best to provide the best prices and best deal for Asta i10.
We wanted to know if the car will come with auto locking and unlocking
(alarm) and the reverse gear music system, for which Sunil said very
confidently that the car has all these system inbuilt and you will get
only Hyundai music system for reverse gear. For which we agreed to go
in with Asta i10 with the agreed price.
At the time of delivery, i.e., on 30th May, we came to the showroom @
around 1.00 pm. After giving complete payments for the car, the sales
team realized that we have been given more discounts, and the Sales
manager approached us stating that we need to pay 4-5 K more as there
had been some confusion by Sunil and he gave more discounts. For this,
my father got really agitated and asked them to cancel the deal. It
all seemed so unprofessional and unethical by the sales team that we
almost lost our patience as we were there for almost 5.30 hrs. and the
amount of discomfort and pain we went through is inexplicable
This was not enough, when I saw the car, to my utter surprise, the
locking & unlocking system was absolutely silent and the next day I
realized that while reversing the car, there was no music installed in
the car. I called Sunil, and he said when you will come for the first
servicing, you can get it done.
Yesterday, when I went for the servicing, I gave them these points to
be taken care while they service. After 4 hrs. the service guys
approached me stating that it cannot be done. It really made me
furious and I connected with the Sales manager – Sunita, and she in
turn connected me with Sunil once again. Sunil said he assumed that
this car will have those features.
My first question to you is that why a customer is kept in such
darkness with regards to services customer is availing from your
showroom.
My second question is that why should not a consumer be forced to move
consumer court for this particular case which has and will affect me
seriously both mentally and financially.
My third and most important question is that what in your capacity are you
planning to do to regain or repose my faith in you or your company so that
in future I do not have any grouses.
This makes me really sad and angry with the kind of false commitments
made and the kind of services provided with no fault of customer, the
company owned showroom itself is not dealing with correct values and
standards.
I had my trust in Hyundai brand name, that's why I purchased the car, but never expected that they have such crooks representing them as their dealers.
I have sent 3 mails to the director on his email id, provided by the sales manager, but till date not even single mail is answered.
I am not sure if things can be corrected however I still hope and
anticipate your full co-operation in this regard!!
Thanks,
--
Bimal Jeet Kau
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