Have following complaints against Samara Hyundai Mayapuri:
1) No written estimate provided at the time of handing over the vehicle.
2) No timeline provided for work.
3) They confirmed that parts which need to replaced are with them still vehicle is with them from last 6 days.
4) No one ever called to give update in 6 days.
5) Finally I got a promise data of delivery at 15th April and when I called I was informed that body shop head Vimal that they have a problem of door machine broken. (which was operational at the time of car handover)
6) Mr. Vimal asked me to claim for bumper and inner parts as well and he insisted on it even after my refusal for same.
Here is the description of complete event, On 10th April I gave my Hyundai i10 (UP 80 BE 4561) for repair, while handing over the vehicle I properly explained the problem, they informed that door need to be replaced, at the same time the guy called Vimal who claim himself to be head of body shop asked me to claim for bumper and inner parts, I refused to do so, before leaving the workshop I have shown them that power window motor is working fine center lock was working fine and they verified it several times, even after my contact asking for estimate no rough estimate given in written, I kept calling them from last 6 days and getting excuses every time I call. I have no trust on guys in Samara Hyundai body shop, how do I know if parts in my car are not replaced during these 6 days? How do I know what was broken in my car?
This is such a disgusting experience!!
0 comments