Its been horrible experience with I10, I love to Drive it,
But the way the Hyundai after sales service is its very terrible & horrible,
My I10 is just 5 month old, 5000 km driven & Driven by only me (single person). 15 days ago service engineer (Name: Samadhan) of Sharayu Motors was driving my car with me (test drive prior to 2nd free service) on Thane-Belapur road which is flooded with huge traffic of heavy vehicle & my cars tie rod end failed (Broke in 2 piece), I am fortunate to be alive (no accident occurred, "thank god" ) to write this complain & also fortunately we were near the service station, so car was sent to service station.
The front right tyre was totally worn out, tie end rod failed, after further analysis the now Hyundai guys communicated me that shock ups are failed which needs to be replaced.
In the above case mentioned by R.Natarajan atleast they replaced tie rod & other thing under warranty in my case they are asking me to claim for insurance & reason given by them is i have bumped my car in some Pothole.
I don't understand why should i claim insurance, when it should be under warranty.
I am my self (Production Engineer) worked in automobile manufacturing vendors, until unless there is some problem in metallurgy (hardening or Quenching) of the tie rod end it should not fail, its shows that quality control of Hyundai is little weak.
Can any one help me to how to tackle. I am proceeding with the customer care but i don't feel its worth.
Regards
Manish kumar
09096178347
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