Dear Sir/ Madam
This is regarding with the service support from Hyundai Ltd. I have purchased i10 vehicle from M/s Continental Hyundai, Mulud in August. I have faced lots of issue with M/s Continental Hyundai, Mulud.
The list of problem is as below.
1) I have finalized my vehicle in the month of July and made 100% payment against Continental Hyundai, they people assured me a delivery within 15 days but after lots of follow up they had failed to deliver my vehicle on time. They gave me delivery on 1st August.
I had asked him for compensation as they made late delivery so Mr Umesh
(Shop Manager) promise me compensate Rs 5000 but they failed to do this. These people are very eager to sell the vehicle but not ready for after sells support.
2) Some days back they called for insurance paper with Smart card, but when I have visited Continental, they told me smart is lying with another office, you have to come again for same.
3) After two month, when I had gone to M/s Sharayu Hyundai, New Mumbai for first servicing then I was shocked because even I have paid for third year extended warranty amount but My vehicle was not register in your online system for 3rd year extended Warranty. Immediately, I Was informed Continental guys but they took very lightly. They told me they will check & let me know but till date they haven’t informed me exact position about this. They are saying from company side it’s late. whereas on customer slip is is written that within 4 weeks customer get his warranty certificates.
4) At the time of vehicle delivery, Auto cop car security system was fitted in my car but there technician forgotten to place rear door Open/ Closed switch for door open indication switch. This has also informed Umesh & prashant but they people are not serious about customer support.
5) I am regularly following up this issue, but every day they are telling me some other story for there failures. Today I got a call from Prashant (Service Supervisor) that they have orderd this switches today and they will tentatively receive by next 11 days.
Continental people are harassing customer. This has happened with one my friend, who is also facing similar issue.
Mr. Umesh (Shop Manager) promise me to solve this issue till Tuesday but since Prashant told me some different story I don’t think they will come to my place.
I would like to inform you that If tomorrow (1 Decemner 2009), Continental Hyundai fail to fix my issue then after they will pay Rs 1000 per day till problem fix to me as a compensation.
This is very serious issue, Hyundai has to take some strict action so that they will save there brand name.
Warm Regards..
Shrikant Bhaje |ASSOCIATE CONSULTANT -Security |Security Operations Center | HCL Comnet Ltd.|HCLT-ISD| Mumbai
Cell:- 91-9930550473
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