Sir,
Please refer to my Complaint ID given by BA- Hyundai on my mobile as 1-41139905 dated 10 January. (My mobile No. 8860 41 3860)
I deposited my car i10 Sports Automatic Regn. No. DL3C BF 7512 with Hyundai Motor India Limited, Hyundai Motor Plaza, which is Company owned workshop at A-30, Mohan Co-op Industrial Estate, Mathura Road on 03-1. I made a complaint to you earlier on which I got the above complaint number, but it seems that your role is limited to passing the complaint to concerned people. I don't know whether you enjoy any executive powers to twist their tale. Even after 20 days, the workshop is yet to get the required spare parts to repair my car. As learnt from them, the company has sent only one part (ECM) out of the two parts demanded by the workshop. The other part is 'Electric Wiring' as told to me by the workshop's Service Manager which is yet to arrive. It shows the callous attitude of Hyundai Motors-India and the concern they have for their customers. My car only logged 4200 kms and broke down. It again shows the quality of workmanship this company claims. After submitting my complaint to you earlier, I got a call on my mobile No. 8860413860 from a representative of Hyundai Motors who did nothing except expressing his regrets and promising to speak to the concerned people at the workshop. Thereafter, he never bothered to check the progress. The workshop can't repair the car until Hyundai Motors wakes up and sends the required part. Is there shortage of spares with Hyundai Motors? If so, they should stop manufacturing their cars if they can't provide after sales service.
Forwarding the complaint to the concerned company by this Forum and expressing regrets over the break down of the car in such a short period by Representative of Hyundai Motors India, really does not mean much to me as a consumer. It is the action which is required to be taken on the complaint.
Sir, I request you to kindly help me out as I am 65 years old Senior Citizen who goes to office daily on scooter in this chilly weather.
Yours faithfully,
Lt. Col. (Retd.) Narender Singh Verma
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