I booked Hyundai i20 Magna diesel at Orion Hyundai Gurgaon on 4 May. I was told that the car would be available soon. Then the day I was going to get the final draft from my bank, I came to know that inspite of my booking, the available cars were given away as the road tax was going to be raised. I was not for once informed that the car that was booked by me was going to be given away and I was not even asked if my finance is ready or when will it be ready. I was told that I will have to pay as per the new tax rules and will have to wait atleast 2 weeks more. After about 18 days I received a call saying that my car had arrived. I collected the draft from the bank and informed the dealership that I am ready to take the car. But since I got the draft on a saturday I told them that I can get the car latest by Monday. Again to my disappointment, when I talk to the MD of Orion Hyundai he says that he came under pressure from another customer and gave the car to him on immediate payment. To top it all he blames me for not making a payment in advance! This is so annoying! Now he says it will take another week for another car to come from Chennai. These people have no value for customer relationship. Anybody willing to give extra buck is given the car- those who have booked may go to hell! What to do with these people?
0 comments