Dear Sir,
This is Swati Bansal and I want to lodge a complaint against Hyundai Motor India Limited (HMIL) for selling we a 800 Km driven I10 sportz model (which was a test driven/demo car).
I bought brand new i10 SPORTZ (O) 1.2 FL BSIV from Hyundai Motor India Ltd direct company showroom – Hyundai Motor Plaza located at Ground Floor, Unit No. 1, 2, Prathamesh Building, 11/12 Senapati Bapat Marg, Near Phoenix Mill, Lower Parel, Mumbai – 400013, Tel: 022-66179200. The issue is as follow:
1. The brand new car is already 800 Km driven
2. It has multiple scratches at the back and front
3. There is no plastic sheets on the seats
4. The wheel alignment is left inclined
5. The power steering and brakes have delayed response time
6. The day I came to get the delivery the audio system crashed due to lose connection
7. Also during the delivery, I and my mother weren’t handled properly. We were asked to move from our seat where we were sitting patiencely for 30-45 mins (waiting for people to get the things on order) as they have to move some car inside showroom without politely asking or offering another place to sit
8. We were told to get the car by Mayur/Arun in the morning and I have informed Mayur/Arun – customer care representative that since I (Swati Bansal – under whose name we have purchased this car is admitted to Lilavati hospital due to child delivery), my husband (Kapil Bansal) would be coming to pick up at 5:00 pm. Also it was clearly mentioned in the delivery status that Swati Bansal I10 is to be delivered at 5:00 pm
a. there was no one to entertain us,
b. we had to wait for 1 hours till sometime came and he wasn’t informed of the situation
c. the car was in completely dirty condition
9. The driver seat window has complete rattling sound.
Details of cars are as follows:
1. Customer Name – Swati Kapil Bansal
2. Model – I10
3. Variant – SPORTZ (O) 1.2 FL BSIV
4. Color – Blushing Red
5. Vin Number – MALAN51CLAM718010
6. Chassis Number – MALAN51CLAM718010*H
7. Engine Number – G4LAAM496290
My car was taken by Hyundai Motor driver Nitin on 10th Feb’11 but haven’t received any status update on the car and as well as on why the brand new car is 800km driven.
Please take appropriate action either with following options:
- Replace my old i10 car with new 0 km driven car
- Repay my complete INR 5.36 lacs paid to HMIL
- Provide INR 50K worth of accessories (final option to avoid getting into further hassles)
Look forward for your response.
Thanks and Regards,
Kapil Bansal
91-9833719683
0 comments