Sir,
I had paid my booking advance on 18th of June by the name of my company name of Vaccu Plast India Pvt. Ltd. for brand new Verna Fluidic at Mathura showroom Shiel Hyundai, Uttar Pradesh, India for which I was assured to get the car in 3 months. First now I ask when they don't have capacity to manufacture the car at the time that they promise for then why do they take advance, with a regular follow up and so many problems i got my car on 25th of December that is after 6 months and 7 days. I paid my full amount at the same day through RTGS.
At the time of booking I was told to pay a certain amount of money that was increased at the time of delivery that means the amount at which they confirmed my booking in starting was increased at the time of delivery.
Now still after getting my car I drove it to Agra city hardly 50 kms. far from my city on 31st December to celebrate my new year. In between the drive it's gear got jammed and didn't work, somehow i toed it back to my city and complaint at their Mathura showroom for the same they asked me to get the car at showroom and they'll fix the problem i did the same and they found a piece of paper board below the clutch and they took it out and assured me that the problem has been fixed, i checked the car and it worked fine that time so i got it back. After a week again i took it to the same city and the same problem arose again, the Gear jammed again and didn't work, i again complaint about this at Mathura Showroom they again asked me to get the car to showroom this time they kept my car for some 10 days and said there is a cylinder in the car that is not working well so this was resulting in gear to get jammed, they assured me again that the problem has been resolved, i again trusted them, i checked it again and it again worked fine, then again after almost a week it got the same problem and this time i asked Hyundai manager over here to get my money back for the same car because i could not trust over it anyhow, my travelling is so high as me and my brother are the marketing persons of my company and we have a huge running so how can i rely over this car whose gear gets locked anytime but somehow your manager forced me to trust once more over them now they got another cylinder problem in this brand new car. Now i ask does this mean A real Brand New Car?
Anyways i got the car at their promise that they will really get the problem fixed this time, i trusted again over them but in vain again this problem arose and this time i can't explain you in words that the moment when this problem arose the truck coming just next to me would have crushed me and my family if that truck driver hadn't put the power breaks.
Now my father denied to take this car at any cost and asked the manager to pay my price back but again they asked us that now this time they will get the technical team from Hyundai and they will really get the problem fixed this time but my father was not agreed at all for that but your manager Mr. Rishi Ratan Phone no. 09897700007 said that he'll make this technical team talk to my father regarding this problem so at this my father got agreed that he will personally get satisfied with this car after talking to your team so my car was at Agra showroom only since that day and i kept waiting for their call so that i could talk to that team but i got no call so i myself called to them and then i came to know that there was any spring problem this car now, the team had already gone away after fixing this problem. My father had to talk to him personally so how can they even go without informing us.
So now i ask what the hell does this Hyundai take a customer as?
They never did what they promised.
I have already told them we work as marketing persons so since the day the car is in their showroom i have taken a car on rent for 2000 Rs/day basis now i don't want to take risk with this car and i want my money back along with the compensation of 2000 Rs/day basis.
Take the steps as soon as possible.
A Sufferer
Vinit Bansal
09808680992
[email protected]
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